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Field Service Coordinator

Indianapolis Contractor
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Job Title: Field Service Coordinator

Location: Indianapolis IN 46268

Duration: 5  Months

Description:

  • This includes but is not limited to the following responsibilities:
  • Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes.
  • Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day.
  • Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.
  • Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.
  • Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support.
  • Assist with the closure of service jobs as needed in order to invoice customers timely.
  •  Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
  • Adhere to compliance requirements at all times
  • Display team leadership with the ability to create and drive effective team working.
  • Highly effective and demonstrated Time Management and Personal Organization.
  • Familiarity with standard Computer Administrative Tools (Windows, MS Office).
  • Knowledge of Oracle is preferable although not required.
  • Proven ability to thrive in a fast paced, ever changing team environment
  • Excellent communication skills to include proven professional, conflict management, and persuasion skills.
  • Must possess strong problem solving skills.
  • Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
  • A “Do It Now" mindset coupled with a strong sense of accountability.
  • Attendance is a required function of the job.
  • Other duties as assigned.



Education and Experience:

• High School Degree or equivalent with 2+ years relevant experience in a customer service, call center or coordination environment preferred


Recommended skills

Time Management
Communication
Requirement Prioritization
Complex Problem Solving
Persuasive Skills
Client Rapport
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