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Healthcare Customer Service

A-Line Staffing Solutions Chantily Full-Time
$15.00 - $16.00 / hour
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If interested, contact Ann Marie Owen at Phone number blocked - click to apply.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for reviewing, interpreting and reacting to data provided.
  • Effectively communicate messages, product information, and/or specific offers to customers and clients.
  • Converse with customers and clients in a professional manner, utilizing medical terminology as needed, and facilitate the process of trial, adoption, and usage of the client’s products or services.
  • Demonstrate competency in using information technology, PC’s and a variety of databases.
  • Contribute to the achievement of the goals, objectives, and outcomes of the program by demonstrating knowledge of product, disease state and program information as it applies to the specific program.
  • Accurately collect the information required for each program and capture the information in a Customer Relationship Management system (CRM) or database.
  • Maintain excellent quality standards for all programs and adhere to all client call guides and guidelines.
  • Adhere to industry regulations and guidelines when communicating information to HCPs and documenting activity in the CRM database.
  • Complete all appropriate training including but not limited to New Hire Orientation, In-Services, internal training, client provided training and competency assessments.
  • Maintain patient confidentiality and accurate documentation of calls to and from all parties.
  • Adhere to all Company policies and standard operating procedures.
  • Complete special duties or projects as assigned by the Program Manager / Supervisor

If interested, contact Ann Marie Owen at Phone number blocked - click to apply.


Other duties may be assigned.

Recommended skills

Communication
Databases
Physician Patient Privilege
Medical Terminology
Product Information Management
Information Technology

Location

About the company

Salary Details

This salary was provided in the Job Posting.
$15-$16
Hourly Salary

Career Path

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Healthcare Customer Service
$15.00 - $16.00 / hour
Estimated Salary: $70K
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