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Healthcare Customer Service

A-Line Staffing Solutions Chantily, VA Full-Time
$15.00 - $16.00 / hour
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If interested, contact Ann Marie Owen at Phone number blocked - click to apply.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for reviewing, interpreting and reacting to data provided.
  • Effectively communicate messages, product information, and/or specific offers to customers and clients.
  • Converse with customers and clients in a professional manner, utilizing medical terminology as needed, and facilitate the process of trial, adoption, and usage of the client’s products or services.
  • Demonstrate competency in using information technology, PC’s and a variety of databases.
  • Contribute to the achievement of the goals, objectives, and outcomes of the program by demonstrating knowledge of product, disease state and program information as it applies to the specific program.
  • Accurately collect the information required for each program and capture the information in a Customer Relationship Management system (CRM) or database.
  • Maintain excellent quality standards for all programs and adhere to all client call guides and guidelines.
  • Adhere to industry regulations and guidelines when communicating information to HCPs and documenting activity in the CRM database.
  • Complete all appropriate training including but not limited to New Hire Orientation, In-Services, internal training, client provided training and competency assessments.
  • Maintain patient confidentiality and accurate documentation of calls to and from all parties.
  • Adhere to all Company policies and standard operating procedures.
  • Complete special duties or projects as assigned by the Program Manager / Supervisor

If interested, contact Ann Marie Owen at Phone number blocked - click to apply.

Other duties may be assigned.

Recommended skills

Physician Patient Privilege
Medical Terminology
Product Information Management
Information Technology


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Salary Details

This salary was provided in the Job Posting.
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Healthcare Customer Service
$15.00 - $16.00 / hour
Estimated Salary: $70K
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