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Company Contact Info

  • West Des Moines, IA

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Customer Service Representative

Associate Staffing, LLC • West Des Moines, IA

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - None
$11.00 - $13.00/Hour
Banking - Financial Services
Admin - Clerical

Job Description

We are currently looking to hire Customer Service Representatives for financial client in the West Des Moines area.

This position falls within the Mortgage department. Employees will be fielding inbound calls from customers who have questions regarding their mortgage.

Employees will work on a team of 10-15 individuals under a supervisor and team leads. New employees will be provided extensive training on mortgages as well as the systems they will be operating. Training will last 11 weeks. The first half of training is conducted in a classroom setting and the second half will be on the phones. Top employees will have excellent interpersonal skill and experience in a high speed office
setting.

Hours: This is 40 hours a week with a set schedule. Most shifts fall between 7:00am and 6:00pm.

Availability of shifts is determined at interview.

Additional information: This is a contract to hire position. Employees on contract are available to be hired full time after 90 days. Full time offers are currently around $16

*Must pass background and assessment prior to interviewing

Training is 11 weeks 8AM-5PM

Responsible for providing exceptional customer service mortgage high value customers
Inbound calls from all mortgage customers and able to resolve with empathy and direction all queries. May need to transfer to another group for resolution.
Must have 6 months + customer service / sales experience shown on the resume or they cannot hire
Reviews account specific details and resolves complex issues in a timely manner that is mutually beneficial to our customers

Job Type: Full-time

Job Requirements

Requirements:

  • 1+ year of customer service experience
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