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Front Desk Associate

HireLive San Diego Full-Time
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Position: Front Desk Associate


JOB SUMMARY: Under the direction of the assigned supervisor, the Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings in order to assist residents and their guests.

Essential Duties and Responsibilities:

  • Represent Action Property Management and the association by greeting residents, guests, and other visitors at the
  • Front Desk in a welcoming and professional manner.
  • Actively comply with Action’s “100%-er" hospitality and customer service philosophy:
  • Smile and make eye contact with every resident and guest we encounter
  • Verbally greet every resident and guest we encounter
  • Use resident’s and guest’s name when greeting him/her
  • Come to ‘attention’ when greeting a resident or guest
  • Answer telephones or address people who enter the lobby or approach the Front Desk to politely answer questions, provide information, and assist in accordance with rules, regulations and policies; receive and respond to resident complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.
  • Monitor activity in the Lobby and when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize the Master Phone Directory to contact residents to announce guests and deliveries.
  • Maintain the appearance of the Front Desk area, Lobby, and main elevators by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; straighten cushions and periodicals as needed; maintain the back office and package room in a neat and orderly manner.

EXPECTATIONS:
  • At all times model our corporate values of people care, innovation, creativity, excellence, and team work.
  • Always maintain a positive and helpful attitude
  • Be proactive in service – not reactive
  • Always maintain a professional demeanor in challenging circumstances
  • Follow protocols relating to speech, conduct, posture, and service

COMPETENCIES:
  • Ability to work independently in the absence of direct supervision
  • Ability to communicate clearly and concisely in both oral and written communication
  • Ability to understand and properly interpret and apply the Association’s governing documents, rules, policies, and procedures
  • Ability to work cooperatively with Action management, co-workers, contractors, and a diverse group of residents, homeowners, and guests
  • Ability to interact professionally and humbly with all residents, guests, and contractors
  • Ability to exercise good judgment, take appropriate initiative, demonstrate flexibility, and respond quickly to changing situations and business needs
  • Ability to adhere to Action’s dress code, code of conduct, and all employee policies
  • Ability to operate Microsoft Office Word and Excel and Microsoft Outlook
  • Ability to learn and proficiently operate Action’s property management software applications
  • Ability to work in a dynamic office environment with the potential for rapid changes in deadlines and priorities

Qualifications and Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required for successful job performance. Reasonable accommodations will be discussed and considered to enable individuals with disabilities to perform the essential functions of this job.

Education and/ or Experience: Any combination equivalent to a high school education and 6 months of customer service or hospitality experience.

Language Skills: Ability to read, hear, comprehend, and interpret simple instructions, short correspondence, and documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English. Ability to compose written correspondence. Ability to clearly and concisely communicate in face-to-face situations and on the telephone.

Computer Ability: General computer proficiency in Microsoft Word and Excel. Ability to learn and operate the property management software utilized by Action Property Management.

Physical Demands: The Front Desk Associate is frequently required to stand for extended periods of time. Ability to lift packages and items weighing up to 25 pounds.

Work Environment: The work environment is a comfortable indoor office setting with low to moderate noise levels.

About the Company: Action Property Management - Premier HOA Management Company 

Meet with Hiring Managers on August 15th! (Dress for Success)

San Diego – South
Thursday, August 15th
9:30am – 12:30pm
DoubleTree San Diego Hotel Circle
1515 Hotel Circle South
San Diego, CA 92108
Parking: $5 Flat Rate

Bring 10-15 Resumes. Dress Business Professional. This is a free event for job seekers.

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Job Opportunities Include:
Inside Sales Reps, Outside Sales Reps, Account Executives, Retail Managers, Account Managers, Insurance Sales, Customer Service, Technical Sales, Sales Managers, Pharmaceutical Sales, Telesales, Sales Trainer, Merchandiser, Mortgage Brokers, Financial Planner, Route Sales, Retail Sales, Retail Management, Human Resources and much more!


Thank you for your interest in this online ad.  By applying and submitting your resume to this opportunity, you are agreeing to opt in and receive emails, phone calls and text messages regarding job opportunities in your area.

Qualifications and Reasonable Accommodations: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required for successful job performance. Reasonable accommodations will be discussed and considered to enable individuals with disabilities to perform the essential functions of this job. 

Education and/ or Experience: Any combination equivalent to a high school education and 6 months of customer service or hospitality experience. 

Language Skills: Ability to read, hear, comprehend, and interpret simple instructions, short correspondence, and documents such as safety rules, operating and maintenance instructions, and procedure manuals written in English. Ability to compose written correspondence. Ability to clearly and concisely communicate in face-to-face situations and on the telephone. 

Computer Ability: General computer proficiency in Microsoft Word and Excel. Ability to learn and operate the property management software utilized by Action Property Management.

Physical Demands: The Front Desk Associate is frequently required to stand for extended periods of time. Ability to lift packages and items weighing up to 25 pounds. 

Work Environment: The work environment is a comfortable indoor office setting with low to moderate noise levels.

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Front Desk Associate
Estimated Salary: $38K
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Job ID: SD S - Action Property Mngmt

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