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Customer Service Representative

PestBear • Tampa, FL

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Degree - High School
$10.00 - $12.00/Hour
Other Great Industries
Customer Service, Admin - Clerical, Sales
Relocation - No

Job Competition

27

Applicants

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Job Description

As an organization focused on offering the best service to our customers, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, decrease the overall cost per interaction. We are dedicated to building transparent, long-term relationships by providing world class customer service to our clients. We treat our customers like family.

Working as a Customer Service Representative, You Will:

  • Provide exceptional customer service and problem solving by responding to all Inbound calls and Email
  • Make outbound calls to schedule services with customers, collections, and quality assurance calls
  • Up-sell current customers additional services
  • Assist customers with new and existing accounts, website navigation, and account billing
  • Be an active listener who can show empathy and patience in a non-scripted environment
  • Communicate information clearly to our customers and staff
  • Resolve customer inquiries
  • Work in a fast paced, high volume, changing environment
  • Learn and strives to gain new knowledge about product and service changes

Working as a Customer Service Representative, You Have:

  • Stellar attendance and punctuality are a must
  • Minimum 1-year customer service experience preferred
  • Exceptional customer service and interpersonal phone etiquette skills
  • Strong computer application skills
  • Strong oral/written communication skills
  • Must be results oriented
  • Motivated to be a consistent performer

Working as a Customer Service Representative, We offer:

  • Medical, dental, vision and life insurance
  • 401(k) 
  • Paid Tim Off
  • Flexible spending accounts
  • Business casual dress
  • Pet Insurance
  • Legal Shield

Employment is contingent upon background check and drug screen.

PestBear is an Equal Opportunity Employer. PestBear does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Requirements

Requirements:

  • Superior verbal and written communication skills
  • Computer literacy with the ability to type a minimum of 20 WPM
  • The ability to focus in a fast paced environment while handling calls in a courteous, friendly and well-spoken tone
  • The ability to sit for a long period of time (shifts are 8 hours with a one hour lunch break)
  • Pest, Lawn, or Termite experience is a plus but not required. 
  • Paid training is offered.

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