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Company Contact Info

  • Rockville, MD
  • Eric Alatis

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Sr. ServiceNow Engineer

The ACI Group • Rockville, MD

Posted 11 days ago

Job Snapshot

Contract to Hire
Government - Civil Service
Information Technology

Job Description

Sr. ServiceNow Engineer, Rockville, MD

Our client is seeking a Sr. ServiceNow Engineer for a contract-to-hire opportunity in Rockville, MD.

Description:

The Senior ServiceNow Engineer will support the development and configuration of a variety of areas including, but not limited to ITSM, ITBM, ITOM, HR, Security Ops, GRC.  The engineer will perform testing, documentation, user training (for staff to maintain the applications after deployment) and implementation. The engineer must be able to configure ServiceNow applications to meet customer requirements and enhancement requests to support the global deployment of Discovery and integration with the ServiceNow CMDB. The engineer will follow change management process and will develop design documentation for all deployments. The engineer will comply with ServiceNow best practices and maintain system compliance. If necessary, the engineer can provide rotational off-hour support as required to address production issues.

Responsibilities:

  • ServiceNow development supporting IT service management that includes: service desk/incident management, service request and service catalog, change management, configuration management, asset management, knowledge management and problem management;
  • ServiceNow development supporting other IT and non-IT process automation;
  • ServiceNow platform patching and version upgrades and working closely with Security team to obtain ATO when needed;
  • ServiceNow platform integration with other IT tools,

Job Requirements

  • Bachelors Degree in computer science or other relevant field.
  • 5+ years of experience with ServiceNow
  • Knowledge of ITIL and in-depth knowledge of and experience engineering ServiceNow platforms.
  • Expertise with ServiceNow modules and workflows in support of ongoing operations and continuous improvement initiatives for service desk/incident management, service request and service catalog, change management, CM, asset management, KM, and problem management.
  • Experience providing operational end user support in troubleshooting and resolving ServiceNow issues, managing access, generating reports, and completing catalog tasks.

Please Note:

  • Only those individuals selected for an interview will be contacted.
  • No calls, inquiries, or Third Party Vendors please.
  • We are an equal opportunity employer (Unable to sponsor H1B Visas).

Since 1988, The ACI Group, a national IT staffing firm, has been committed to hiring the industry’s leading professionals and presenting exciting career opportunities. We have access to varied types of contract, permanent and contract-to-perm positions and offer a choice of employment options including a full benefits package.

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