Temp to Hire Opportunity with America's leading Mortgage Data Collection Company. Great benefits upon hire.
Work in a fun team environment with career path into advanced roles!
Looking for individuals that are technically inclined with excellent customer service. The right candidate must have a natural drive to learn more about technology and why software behaves the way it does. Experience troubleshooting or handling difficult situations with a customer is a must. Will train on company computer software.
Supports both internal and external users with technical and application issues. Monitors phone and email queues. Provides first level assistance for defined problems and escalates tickets/calls as necessary. Logs tickets and escalates to product support. Tracks calls and documents problems. Consults knowledge database to optimize resolutions and follows through on resolution with callers. Answers, reads, and documents information into tracking tickets.
Knowledge and Skills :
Experience troubleshooting the Windows operating system is a must, such as adjusting startup programs and services, virus removal, print drivers, and knowledge of common keys in the registry. Ideal candidate has worked with Microsoft Access in the past and is familiar with working with tables and queries. Candidate should be able to read and understand XML as used in API transactions.
Some SQL experience is a plus. Aptitude for providing excellent customer service. Good communication skills, both written and verbal. High level of problem solving skills. Telephone etiquette.
Dept. is open from 7am-7pm Mon-Fri and 8am-5pm on weekends. Requires availability to work on the weekends. Shift changes are every 6 months and based on attendance.
Associate's Degree Required
Previous experience in Tech Support Roles
Complex Problem Solving
Extensible Markup Language (Xml)
Sql (Programming Language)