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Customer Service Representative job in Raleigh at Support Solution Services, LLC

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Job Requirements

21.46666526

7944336px; font-family: Cambria, serif;">RESPONSIBILITIES:

 

During your home-based duty, you will enhance key techniques and initiatives that will support the company’s efforts. This entails:

  • Handles incoming calls and messages from customers through answering and responding to their inquires to ensure in providing timely support and answers.
  • Resolves service or product presented by the customers by means of listening to their complaints, determining the causes and deciding the best solution in order to resolve their issues and to maintain client's satisfaction.
  • Ensures to escalate unresolved issues that are beyond the scope of and Agent to the higher ranks through communicating the problem raised by the right internal teams or person to make certain that it will be given appropriate action to resolve it.
  • Deals with customers' requests by means of attending to any of their demand such as returns, replacement, reimbursement to guarantee in giving alternatives on time.
  • Asses customer through engaging on them to collect prompt feedbacks to make sure in determining of the solutions given are effective and to gather suggestions that will help the company to improve the products and services offered.
  • Guarantees to familiarize the function of all the tools by grasping all necessary information on how to use the tools presented durning trainings in order to resolve each customer's problems in a more streamlined manner.
  • Manages all support ticket assigned by researching all possible ways to troubleshoot the problems to provide solutions on time.
  • Assures to keep abreast with the latest trends and updates through attending to any virtual meeting and training provided by the company to make sure best practices.
  • Maintains customer's information by means of recording all communications especially important date such as order numbers, customer accounts and etc. in order to have proper documentation for future references. 

The statements written above are intended to illustrate the general nature of the acknowledged job and shall not be construed as an exhaustive list of all the work requirements that may be inherent in the job.

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Customer Service Representative at Support Solution Services, LLC

Customer Service Representative

Support Solution Services, LLC Work From Home Contractor
$8.00 - $14.00 / hour
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CUSTOMER SERVICE AGENT

SUPPORT SOLUTION SERVICES, LLC

21.466665267944336px; font-family: Cambria, serif;"> ABOUT US:

Support Solution Services, LLC is a full-service provider BPO company that is committed to help retain a strong relationship with customers by delivering the best experience, care and unparalleled customer support on every call through our dedicated and efficient call center individuals. The company also strive to establish outstanding working relationship between our virtual agents, clients and the client’s customers. Support Solution Services, LLC also gives the virtual agents the choice to be 1099 contractor employee or a traditional W2 employee which is very convenient for them.

WHAT YOU’LL BE DOING:

Exceed you potential and be part of our growing team for we are in need of a dedicated and skilled Customer Service Agent that is capable of handling and managing in a timely manner of all our client’s customers calls, inquiries, issues, problems and concerns in the process of performing necessary tasks such as accommodating their complaints, determining the causes and deciding for the best solutions to guarantee clients and customers satisfaction. A goal-oriented individual who is responsible for dealing with customer’s requests, gathering their feedbacks and suggestions as well as taking note or recording all important information from them to provide suitable action and proper documentation; also, accountable for familiarizing the tools and software to answer the customer’s concern and keeping abreast to any updates and trends of the company’s policies and standards in maintaining the company’s best practices.

YOUR WORKING CONDITIONS:


TOOL/S OF TRADE :

PC

· CPU Speed: Dual-Core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better

(Atom, Celeron, Pentium and Opteron processors are not permitted)

· Hard Drive: 20 GB or more of available space 60 GB or more of total space.

· Memory: 4 GB or RAM minimum 8 GB of RAM or better is preferred

· Operating System: Windows 10 Windows (8/8.1 not supported by some clients)

· Standard Connection: Hard-Wired connection only (No WIFI)

· Minimum Speed: 10 mbps download / 3 mbps upload.

· Maximum Latency Threshold of 120 milliseconds (ms)

Mac

· CPU Speed: Intel Core i5 2.7 GHz processor or better.

· Hard Drive: 20 GB or more of available space 60 GB or more of total space.

· Memory: 4 GB of RAM minimum 8 GB of RAM or better is preferred.

· Operating System: MAC OS X 10.10 Yosemite or Higher.

· Standard Connection: Hard-Wired connection (No WIFI).

· Minimum Speed: 10 mbps download / 3 mbps upload.

· Maximum Latency Threshold of 120 milliseconds (ms).

Please note the company does not provide any equipment, however we can assist you with some great places to purchase at a discount rate.

WORK ENVIRONMENT:

Typically, the job does not entail frequent travelling since you will be working at the comfort of your home, with no recurrent contact to heat, dust, traffic and other environmental condition.

21.466665267944336px; font-family: Cambria, serif;">RESPONSIBILITIES:

 

During your home-based duty, you will enhance key techniques and initiatives that will support the company’s efforts. This entails:

  • Handles incoming calls and messages from customers through answering and responding to their inquires to ensure in providing timely support and answers.
  • Resolves service or product presented by the customers by means of listening to their complaints, determining the causes and deciding the best solution in order to resolve their issues and to maintain client's satisfaction.
  • Ensures to escalate unresolved issues that are beyond the scope of and Agent to the higher ranks through communicating the problem raised by the right internal teams or person to make certain that it will be given appropriate action to resolve it.
  • Deals with customers' requests by means of attending to any of their demand such as returns, replacement, reimbursement to guarantee in giving alternatives on time.
  • Asses customer through engaging on them to collect prompt feedbacks to make sure in determining of the solutions given are effective and to gather suggestions that will help the company to improve the products and services offered.
  • Guarantees to familiarize the function of all the tools by grasping all necessary information on how to use the tools presented durning trainings in order to resolve each customer's problems in a more streamlined manner.
  • Manages all support ticket assigned by researching all possible ways to troubleshoot the problems to provide solutions on time.
  • Assures to keep abreast with the latest trends and updates through attending to any virtual meeting and training provided by the company to make sure best practices.
  • Maintains customer's information by means of recording all communications especially important date such as order numbers, customer accounts and etc. in order to have proper documentation for future references. 

The statements written above are intended to illustrate the general nature of the acknowledged job and shall not be construed as an exhaustive list of all the work requirements that may be inherent in the job.

Recommended Skills

Customer Service
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Identify Customer Need
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