General Overview The customer service rep will be responsible for activities to monitor and track logistic data, talk to customers about accounts and shipments. Evaluates shipments and orders as necessary. Maintain records, work in excel and prepare reports in Salesforce and SAP.
Monitors shipments and logistics of orders
Assists in prioritizing incoming calls and being key account lead for clients and shipments.
Ensures that the proper tracking and paperwork for compliance and audit.
Works with internal and external departments to coordinate communications
Update and enter data into SAP and Salesforce
Utilize excel to track shipping numbers for orders
Performs activities to expedite logistics
Receives purchase orders and transfer orders from vendors.
Ensure all shipments have proper paperwork, including import/export paperwork
Monitors reports to ensure that all information is correct and updated as necess
Ideal candidate will have1-2 years’ experience
Bachelor’s degree a plus
Previous call center experience a plus
Excellent communication and follow up skills
Knowledge of SAP or previous database
Proficient in MS Office Suite
Available to start immediately
Must be eligible to work in United States and not need sponsorship now, or in the future
Why Choose Addison Group?
A leading provider of professional staffing and search services, Addison Group distinguishes itself through exceptional delivery, specialized knowledge and strong relationships. Addison enables ideal connections between talented professionals and dynamic businesses. National practice areas include Administrative & HR; Engineering; Finance & Accounting Contract; Finance & Accounting Executive Search; Financial Services; Healthcare and Information Technology. Addison is an Inavero’s 2012 Best of Staffing winner for both Client and Candidate service. www.addisongroup.com
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Addison Group specializes in filling your company’s contract, contract-to-hire, or direct hire positions in seven core industries. From the first interview to the final hire, our customized process allows you to decide how involved you want to be as we identify the talent you need to keep your work flowing.