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Customer Service Representative at ACS Solutions

Customer Service Representative

ACS Solutions Westborough, MA Full-Time
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We currently have an opportunity for a “ Customer Service Representative” with one of our clients in the “ Westborough Massachusetts 01581 United States "area.    

     

Position Title                      ::        “Customer Service Representative” 

Duration                              ::          12 months            

Locations                            ::        “ Westborough Massachusetts 01581     

  

Description:  

 

  • Must be available to work any shift between 8:00AM and 8:00PM (8 hour shift - after training, 10:30AM to 7:00PM or 11:30AM to 8:00PM)  
  • Must have own transportation / No public transportation in the area 
  • Duration: temp to perm  
  • Training 4 to 6 weeks (9AM to 5PM) 

 

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required. 

 

 

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.

Recommended Skills

Transaction Processing (Business)
Balancing (Ledger/Billing)
Complex Problem Solving
Information Security
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