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Customer Service Representative

the Recruiting Resource Group Bannockburn Full-Time
$13.00 - $14.00 / hour
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The Customer Service Representative is responsible for:

*Required Availability *        

   M-F 12:00PM - 11:00PM; Sat- 12:00PM - 9:00PM; Sun - 12:00PM- 8:00PM

  • Answering inbound calls for customers wanting to buy products seen in our catalogs or online,
  • checking on order status, requesting replacements, handling damages and refunds, etc…
  • Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner
  • Up-selling our products as well as selling other programs/services

General Requirements

  • Computer skills required
  • Customer Service experience
  • Must be able to navigate through websites and multiple screens
  • Ability to learn computer programs
  • Must be punctual and have good attendance
  • Excellent communication skills/speaking in a professional manner
  • Able to actively listen, analyze information properly and make logical decisions

The Customer Service Representative is responsible for:

  • Answering inbound calls for customers wanting to buy products seen in our catalogs or online,
  • checking on order status, requesting replacements, handling damages and refunds, etc…
  • Engaging customers, making them feel valued and appreciated by reinforcing their purchase choices and handling their issues in a friendly and efficient manner
  • Up-selling our products as well as selling other programs/services

General Requirements

  • Computer skills required
  • Customer Service experience
  • Must be able to navigate through websites and multiple screens
  • Ability to learn computer programs
  • Must be punctual and have good attendance
  • Excellent communication skills/speaking in a professional manner
  • Able to actively listen, analyze information properly and make logical decisions

Recommended skills

Computer Literacy
Consumer Engagement
Communication
Customer Service
Cataloguing
Websites

Location

Salary Details

Based on Job Title, Location and Skills
$13
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$13.00 - $14.00 / hour
Estimated Salary: $69K
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