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Company Contact Info
8550 1300 East
Sandy, UT 84094
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Customer Service Agent
Teleperformance • Sandy, UT
Posted 1 month ago
Our Customer Service Agent performs a full range of customer service functions to support the caller needs of the Personal Insurance Claims Service Centers. *Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer satisfaction. *Work is driven primarily by inbound calls and written communications. *Ability to review record and organize written data from a variety of sources. *Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured fast paced work environment, are required. *Customer orientation; demonstrates empathy *Focused on solving problems *Ability to handle confidential and proprietary information is critical. *Able to learn and adapt -- applies training and coaching to daily work habits *Able to work independently and as part of a team
- 6 months Call Center experience preferred
- Must be 18 years old
- Type 25 wpm
- High School Graduate or GED
- Ability to use desktop computer system and hardware, e.g. mouse, keyboard
- Logical problem solving skills and ability to multi-task
- Proven oral and written communication skills consistent with North American Business standards
- Must have availability to work various shifts influenced by current business needs.
- Ability to use Windows operating systems and navigate between various windows
- Provide a positive, professional, empathetic and customer-focused manner
- Good organization and work prioritization skills
- Must be able to pass a Federal Background Check and Drug testing