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Company Contact Info

  • 8550 1300 East
    Sandy, UT 84094

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Customer Service Agent

Teleperformance • Sandy, UT

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Degree - High School
$13.50 - $14.50/Hour
Telecommunications
Customer Service, Entry Level, Insurance
Relocation - No

Job Description

Our Customer Service Agent performs a full range of customer service functions to support the caller needs of the Personal Insurance Claims Service Centers. *Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer satisfaction. *Work is driven primarily by inbound calls and written communications. *Ability to review record and organize written data from a variety of sources. *Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured fast paced work environment, are required. *Customer orientation; demonstrates empathy *Focused on solving problems *Ability to handle confidential and proprietary information is critical. *Able to learn and adapt -- applies training and coaching to daily work habits *Able to work independently and as part of a team

Job Requirements

  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with North American Business standards
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization and work prioritization skills
  • Must be able to pass a Federal Background Check and Drug testing
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