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Call Center

PrideStaff Hilliard Full-Time
$13.00 - $15.00 / hour
Apply Now

Inside Sales - Customer Service Representatives- Call Center

Job Description

Pridestaff, a national staffing company, is seeking enthusiastic Customer Service Representative, to work on a temporary to permanent basis with our clients. The Inside Sales, Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers

Inside Sales – Customer Service Representative - Call Center

Key Job Responsibilities
·         Provide support to the member servicing various product questions and/or issue resolution via emails and live chats
·         Provide timely, efficient and accurate follow up to user questions or issues.
·         Answer member emails and live chats regarding billing issues, product problems, service questions, and general concerns.
·         Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
·         Responsible for maintaining a high level of professionalism working to establish rapport with every member.
·         Update member information in multiple member databases depending on member need.
·         Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Key Performance Measurement
·         A score card that reflects performance on agent satisfaction, issue resolution, quality assurance scores, data accuracy & service speed.
·         Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches.
·         Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.

Inside Sales - Customer Service Representative - Call Center

Job Requirements
·         High School or GED Diploma
·         Excellent written communication skills; attention to detail, data accuracy and speed.
·         Ability to navigate multiple technology systems.
·         Interpreting data and questions to create first contact resolution.
·         Problem analysis and problem-solving.
·         Customer service orientation.
·         Adaptability in a fast paced changing environment.
·         Ability to multi-task.
·         Well-versed in fast response data entry communication
·         Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization.
·         Must be able to think proactively and to collaborate effectively.


Inside Sales - Customer Service Representative - Call Center

Recommended skills

Client Rapport
Complex Problem Solving
Written Communication


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Call Center
$13.00 - $15.00 / hour
Estimated Salary: $69K
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