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Call Center

PrideStaff Hilliard Full-Time
$13.00 - $15.00 / hour
Apply Now


Inside Sales - Customer Service Representatives- Call Center

Job Description

Pridestaff, a national staffing company, is seeking enthusiastic Customer Service Representative, to work on a temporary to permanent basis with our clients. The Inside Sales, Customer Service Representative will work in a call center environment and will make inbound as well as outbound call to customers



Inside Sales – Customer Service Representative - Call Center



Key Job Responsibilities
·         Provide support to the member servicing various product questions and/or issue resolution via emails and live chats
·         Provide timely, efficient and accurate follow up to user questions or issues.
·         Answer member emails and live chats regarding billing issues, product problems, service questions, and general concerns.
·         Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
·         Responsible for maintaining a high level of professionalism working to establish rapport with every member.
·         Update member information in multiple member databases depending on member need.
·         Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
 
Key Performance Measurement
·         A score card that reflects performance on agent satisfaction, issue resolution, quality assurance scores, data accuracy & service speed.
·         Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches.
·         Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.
 


Inside Sales - Customer Service Representative - Call Center


Job Requirements
·         High School or GED Diploma
·         Excellent written communication skills; attention to detail, data accuracy and speed.
·         Ability to navigate multiple technology systems.
·         Interpreting data and questions to create first contact resolution.
·         Problem analysis and problem-solving.
·         Customer service orientation.
·         Adaptability in a fast paced changing environment.
·         Ability to multi-task.
·         Well-versed in fast response data entry communication
·         Must have excellent grammar, punctuality, speed and the ability to thrive in a complex organization.
·         Must be able to think proactively and to collaborate effectively.

 


Inside Sales - Customer Service Representative - Call Center




Recommended skills

Client Rapport
Complex Problem Solving
Adaptability
Communication
Punctuality
Written Communication

Location

Salary Details

Based on Job Title, Location and Skills
$14
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Call Center
$13.00 - $15.00 / hour
Estimated Salary: $69K
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