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CSR at Kinetic Personnel Group

CSR

Kinetic Personnel Group Ontario, CA Full Time
$18.00/Hour
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We are Kinetic Personnel Group ! As our name implies, we are dedicated to keeping your career in motion by connecting exceptional candidates with great companies. We work with companies across a variety of industries both, locally and nationwide to keep their businesses moving forward. Our customers are established Organizations; large and small; in the private, public, and municipalities sectors. We partner with them to staff for a broad range of positions and across various functionalities, such as:

  • Accounting/Finance
  • Information Technology
  • Sales/ Customer Service
  • Engineering Disciplines
  • Manufacturing
  • Administration
  • Logistics

Benefits offered by Kinetic Personnel Group: Medical, Dental, Vision, Sick Pay, Longevity Pay, and Holiday Pay

Job Description: KPG is seeking a customer service inside sales professional for a Manufacturer of non-welded fence systems. The qualified candidate will be providing customer service to customers and potential customers calling in inquiring about their fence systems. Qualified candidate will be responsible for answering questions regarding their products and services, providing quotes and following up with status or order details. The customer service/inside sales candidate will input orders into their MAS 90 system and communicate with various departments regarding order details.

Requirements:

Experience working in a customer service capacity for a manufacturer and/or distributor

Experience providing quotes based on product pricing (i.e. looking at various catalog items and providing quotes based on entire need orders)

Strong data entry experience

Excellent communication skills

Experience working with MAS 90, Microsoft Office, Excel and Outlook

Bilingual in Spanish is a plus

Hours: 8:00 AM – 5:00 PM—Monday-Friday

Temporary to Hire

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

  • Input Orders
  • Customer Service
  • Multilingualism
  • Customer Satisfaction
  • Spanish Language
  • Microsoft Outlook
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