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Customer Service Specialist (Hiring on the Spot)

TalentBridge Charlotte Full-Time
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 Benefits/Medical Insurance Verification Specialists/ Call Center Positions available

Our Medical Insurance Verification Specialists are responsible for the following services to assist patients and providers in accessing prescriptions.


  • Completing patient benefit verification's through outbound calls to payers through inbound calls
  • Completing all required information for completion of benefit coverage in the database
  • Providing quality review of benefit summaries completed by candidate
  • Performing fax reviews and is the final reviewer of the patient information documents before the final is submitted to physician’s offices
  • Auditing benefits information on the benefit verification within the database and identifying any inconsistencies with the summary of benefits
  • Performing audit and review of information in the payer tool to the benefit verification and identifying any inconsistencies
  •  May perform outreach to clarify any inconsistencies with the payers

Job Requirements


A few things we are looking for in the qualified candidate:


·         Demonstrate superior customer service/call center experiences


·         Proficient in Microsoft Office Word and Excel.


·         Demonstrate strong problem-solving skills and the flexibility to be able to accommodate the needs of the program. 


·         Benefits Experience


Some nice to have's:  


·         Comprehensive understanding of benefit structures and reimbursement issues for physician administered products across payer types.  Physician-administered injectable experience is preferred but not required.


·         Ability to review and compare benefit summaries and determine if they are accurate as compared to internal payer resources.


·         Medical/ Benefits Coding Experience a Huge Plus! 


·         Call Center/Customer Service experience 


Must be able to pass a comprehensive background verification and drug test.

Recommended skills

Customer Service
Call Centers
Health Insurance
Complex Problem Solving
Microsoft Excel


CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Specialist (Hiring on the Spot)
Estimated Salary: $69K
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