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Account Manager : Customer Service : Entry Level job in Miami at Fortuna

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Account Manager : Customer Service : Entry Level at Fortuna

Account Manager : Customer Service : Entry Level

Fortuna Miami, FL Full-Time
$45,000.00 - $50,000.00 / year
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Location: Miami, FL

Hours: Full-Time

Start Date: Immediate


About Us


Fortuna is a leader in marketing solutions and acquisitions through modern-day approaches. We are looking to bring someone on board that has a niche for superb customer service and enjoys interacting with diverse audiences. You will act as the “storyteller” of the brand, sharing its experience through strategically placed events in Miami's target m arkets.


Ideal Traits of Successful Applicant:


  • Excellent communication skills, both written and verbal

  • Ability to work independently and efficiently with a track record of exceptional attendance and work ethic

  • Can manage time and complete multiple projects by a given deadline

  • Has a “can-do” attitude, and eager to take on new tasks

  • Strong work ethic with a consistent history

  • Enjoys interacting with others on both a consumer and client level

Responsibilities:


  • Assist with planning, pacing, reporting, and campaign management of large-scale direct and offline campaigns

  • Compile end-of-day results and be able to translate trends in data

  • Build relationships with consumers in order to upsell and cross-sell effectively 

  • Provide in-house training to fellow department members

  • Improve efficiency by suggesting new acquisition strategies to implement

  • Collaborates with management to develop and execute organizational communication and market branding strategies. 

  • Provide exceptional customer service and care by answering inquiries, providing solutions to common issues, and creating a direct link between the brand and the consumer

  • Assist with other duties as assigned by management 



Fortuna is not only known for our excellent track record. We provide full in-house training to all employees and enact numerous incentives to drive performance! Some benefits include:


  • Travel opportunities within the U.S.

  • Paid time off

  • Professional development through mentorship

  • Weekly bonus incentives and recognition for top performers

  • Gala’s, media exposure, and award ceremonies



Here at Fortuna, we will expand to 15 new locations by the end of 2022, this is only made possible through the collaborative effort of our team! 


To apply, please submit your resume as soon as possible to be considered. Applicants will be contacted by email or phone with further instructions, and interviews will be held via Zoom (video). 

We look forward to speaking with you!

Recommended skills

Customer Relationship Management
Customer Retention
Customer Service
Performance Management
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