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IT Customer Services at ACS Solutions

IT Customer Services

ACS Solutions Camden, NJ Contractor
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Job Description:

  • Working Desktop Support Related Tickets.
  • Coordinates, diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.
  • Fully proficient support individual contributor.
  • Works under limited supervision.
  • May be a resource to other employees in areas of expertise.
  • Assignments are moderately difficult requiring some judgment.

Education and Experience Requirements:

  • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Recommended Skills

Desktop Support
Technical Support
Information Technology

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