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Job Requirements

Education/Experience:

  • High School Diploma or GED.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Experience in a production environment.
  • Proficient computer skills and the ability to navigate in a Windows based environment 
  • Strong telephone skills
  • Ability to read and understand pharmacy/medical terminology
  • Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.

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Healthcare Call Center / Customer Service Representative

A-Line Staffing Solutions Naperville, IL Full-Time
$13.00 - $15.00 / hour
Apply Now

Full time Healthcare Call Center / Customer Service Representative openings in the Naperville, IL area with a major healthcare company! Starting ASAP!! Apply now with Luke H. at A-Line!



Summary: Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care


Pay: $13-$15 hourly

Hours: 8:30 AM to 5 PM Monday to Friday



Job Responsibilities:

  • Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. 
  • Triages resulting rework to appropriate staff. 
  • Documents and tracks contacts with members, providers and plan sponsors. 
  • The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
  • Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
  • Uses customer service threshold framework to make financial decisions to resolve member issues.

Education/Experience:

  • High School Diploma or GED.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Experience in a production environment.
  • Proficient computer skills and the ability to navigate in a Windows based environment 
  • Strong telephone skills
  • Ability to read and understand pharmacy/medical terminology
  • Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.

Why Apply:

  • Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
  • 401k after 1 year of employment: With employer match and profit sharing
  • GREAT Hours! Monday through Saturday, 40 hours per week
  • Competitive Pay Rate

Education/Experience:

  • High School Diploma or GED.
  • Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Experience in a production environment.
  • Proficient computer skills and the ability to navigate in a Windows based environment 
  • Strong telephone skills
  • Ability to read and understand pharmacy/medical terminology
  • Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.

Recommended skills

Customer Service
Telephone Skills
Computer Literacy
Business Correspondence
Receptive
Call Centers

Salary Details

This salary was provided in the Job Posting.
$13-$15
Hourly Salary

Career Path

See the next step in your career
Healthcare Call Center / Customer Service Representative
$13.00 - $15.00 / hour
Estimated Salary: $72K
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