Experience Required as Parts manager for franchise new car dealership
Position Description: Parts Manager Functions: Competencies: Inventory Control Analysis Leadership Problem Solving Customer Relations Customer Enthusiasm Operations Decisiveness Profit Management Delegating Sales/Marketing Empowering Interdepartmental Relations Initiative Judgment Motivating & Coaching Organizing & Planning Strategic Leadership Team Building Versatility Communication Reports To: Retailer/General Manager/Fixed Operations Manager Required Skills: · Ability to establish and maintain good relationships with customers and to exceed their expectations · Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns · Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc. · Knowledge of automotive systems in general · Ability to develop and follow action plans to ensure customer enthusiasm and Parts Department profitability · Ability to lead and train team members in parts Department operations · Ability to establish and control inventory system · Knowledge of and ability to interpret inventory reports · Knowledge of parts pricing procedures · Knowledge of new models, based on technical service bulletins and surveys · Leadership skills, including empowerment, coaching, organizing and planning, and interpersonal sensitivity Work Orientation Factors: · Much customer contact · Much paperwork · Much computer work · Much contact with people in all retail facility departments Position Description: Parts Manager Position Summary The Parts Manger: · Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders. · Is responsible for the security of inventory and for analyzing the quality of parts. · Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm. · Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department’s profitability. · In cooperation with the dealership’s leadership, must review the previous month’s sales/profit performance to determine where improvements can be made. · Must time inventory purchases to coincide with sales and special initiatives in order to take advantage of savings. · Is responsible for training and leading the Parts Department team and for reviewing team performance on a regular basis, according to dealership policy. · Processes paperwork for new employees and terminations. What the Worker Is Like The Parts Manager: · Is a detail-oriented individual comfortable with inventory work and the computer analysis of inventories. · Must be people-oriented and willing and able to ask customers questions to ensure their enthusiasm. · Rises from the position of Assistant Parts Manager or Parts Counterperson in the dealership, or externally comes from similar positions at aftermarket parts distributions or smaller repair shops. · Must have a thorough insight into automotive systems in general and must have a working knowledge of which parts are most needed for specific models. · Must maintain a broad knowledge of the manufacturer’s new and recent products. · Must have business savvy, as the Parts Department is an important source of profit for the dealership. · Must be capable of working independently, effectively managing his or her time and work flow. Position Description: Parts Manager What the Work Is Like The work of the Parts Manager: · Centers mainly on inventory control and customer relations. · Entails a considerable amount of walking, working with Parts Counterpersons and Technicians, and greeting customers. · Involves analyzing current inventory, spot-checking to ensure that actual inventory coincides with computerized inventory, checking on back orders, etc. · Requires working closely with other leaders in the dealership, planning for the appropriate availability of parts and supplies, and participating in forecasting and revising plans. · Involves ensuring that at least one other person in the department is knowledgeable about inventory requirements and ordering systems.
AT least 3 years previous experience as Parts manager for new car dealership is required.
Inventory Control System