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User Support Specialists

Burnett Specialists

Dallas, TX

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JOB DETAILS
SKILLS
Call Centers, Call Volume, Communication Skills, Corporate Law, Customer Support/Service, Desktop Administration, Financial Regulations, Healthcare, Help Desk, Identify Issues, Legal, Litigation, Microsoft Office, On Call, Problem Solving Skills, Professional Services, Real Estate, Support Documentation, Systems Maintenance, Team Player, Technical Support, iManage
LOCATION
Dallas, TX
POSTED
30+ days ago

Overview

A well-established Professional Services Firm is seeking a User Support Specialist to provide firmwide technical support in a fast-paced, inbound environment. This role is primarily remote; however, candidates must be local to the Dallas area and available to come onsite as needed for training, meetings, and team collaboration.

 

Location & Compensation
  1. Primarily remote (local candidates only-Dallas)
  2. Occasional onsite required (training, meetings, team collaboration)
  3.  $50,000 – $55,000 base salary

 

About the Company
  1. Mid-size, full-service Professional Services Firm headquartered in Dallas
  2. Focus areas include real estate, corporate law, finance, healthcare, and litigation
  3. Ranked among top U.S. firms
  4. Offers a balanced, collaborative environment compared to larger firms

 

Key Responsibilities
  1. Provide Tier 1 technical support (password resets, application issues, email troubleshooting)
  2. Diagnose and resolve hardware and software issues
  3. Accurately document and track support requests in a ticketing system
  4. Communicate solutions clearly and professionally to end users
  5. Research and escalate issues as needed
  6. Follow up with users to ensure resolution
  7. Stay current on systems, updates, and internal processes
  8. Participate in a rotating on-call schedule (including evenings, weekends, and holidays)

Qualifications
  1. 1–3 years of Help Desk or IT Support experience
  2. Strong knowledge of Microsoft Office and desktop support
  3. Excellent communication and customer service skills
  4. Ability to troubleshoot and resolve issues independently
  5. Comfortable in a high-volume, call center environment
  6. Team-oriented mindset

Preferred Qualifications
  1. Prior law firm or Professional Services Firm experience
  2. Familiarity with legal applications (iManage or similar)
  3. Basic hardware setup and troubleshooting

 

Why Join?
  1. Stable, professional services environment
  2. Opportunity to gain experience in a legal/enterprise setting
  3. Collaborative, team-oriented culture
  4. Primarily remote flexibility with local team connection

 
HOUIT41

About the Company

B

Burnett Specialists

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