Training Specialist and Facilitator, Learning and Development

Summary  

Deliver blended, learner-centered training for car wash, convenience store (c-store), and home office employees, including hands-on repair & maintenance, systems instruction, sales & service coaching, and leadership development. This role plays a critical part in driving consistent performance, safety, and customer experience across locations.

Key Responsibilities 

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• Plan and deliver classroom, virtual, and on-the-job training. 
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• Lead hands-on repair and maintenance workshops, manager-in-training programs, HR workshops, leadership development, and new-hire orientation. 
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• Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling). 
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• Provide systems training (POS, HRIS, support ticketing, diagnostic tools). 
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• Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution). 
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• Create and maintain lesson plans, SOPs, job aids, and assessments. 
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• Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores. 
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• Mentor staff, coordinate with cross-functional teams, and manage training logistics and safety. 
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• Additional duties as needed. 
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REQUIREMENTS: DEGREE 

Bachelor’s or Associate degree in a related field (education, training, organizational development) preferred, or equivalent combination of education and experience. 

REQUIREMENTS: EXPERIENCE

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• 3+ years training delivery or facilitation experience preferred. 
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• Experience supporting hands-on operational, technical, or maintenance training preferred 
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• Sales and service coaching experience a plus 
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• Familiarity with Microsoft Office, POS, and CRM tools. 
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• Strong facilitation, communication, and instructional skills. 
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• Valid driver’s license and willingness to travel to field locations as required by the role 
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REQUIREMENTS: PHYSICAL 

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• Ability to remain in a stationary seated or standing position for various increments of time 
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• Able to move about to access a variety of tools and office equipment 
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• Able to consistently operate a computer or other electronic device 
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• Able to ascend or descend a ladder, crouch or crawl  
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• Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate 
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• Must be able to communicate clearly through both verbal and written form 
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• Comfortable working in field conditions (outdoors, noise, grease, wet surfaces, confined spaces) when required. 
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