Temporary Customer Service Coordinator based in Grand Prairie, Texas, reports to the Customer Service Supervisor.
They assist in managing repairs across the retail network and with subcontractors, ensuring customer satisfaction, adherence to brand policies, and repair lead times.
Responsibilities include overseeing work-in-progress, handling emails and calls related to SAP and repairs, monitoring spare parts shipments, and performing inventory checks.
They support retail teams and vendors with policy, process, and parts inquiries, and provide training to ensure operational consistency.
The role requires strong SAP expertise, analytical skills, and experience in luxury service or retail.
Qualifications include a bachelor's degree (preferred), SAP/BW experience, proficiency in Excel and PowerPoint, and excellent communication skills.
Offerings include comprehensive benefits, work-life balance support, and opportunities for community engagement.