Technical Specialist/Scientist III 26-00099

Key Responsibilities:

• Provide troubleshooting and technical analysis to support onboarding and provisioning processes.
• Review and validate job templates with Hiring Managers to ensure accurate provisioning requests.
• Submit and manage access requests, coordinating with IT and cross-functional teams.
• Support new and existing employees by identifying and resolving missing or incorrect system access or roles.
• Act as a gatekeeper for provisioning requests to ensure compliance with governance standards.
• Maintain vital reports and records, run weekly reports to support leadership visibility, and assist provisioning teams with operational support.
• Manage team mailbox, assign incoming requests, and ensure timely resolution of inquiries.

Required Qualifications:

• High school diploma or equivalent (additional technical certifications or degrees preferred).
• 4+ years of experience in technical support, system provisioning, or related fields.
• Strong communication, organizational, and collaboration skills.
• Proficiency with email, Microsoft Teams, and Microsoft Office Suite.
• Ability to manage multiple requests simultaneously while maintaining accuracy and compliance.
• Strong analytical and problem-solving skills to troubleshoot provisioning and access issues.
• Customer-focused mindset with the ability to work effectively with employees, hiring managers, and IT teams.

Preferred Qualifications:

• Familiarity with systems such as SAP, SuccessFactors, Helix/Remedy, or other onboarding/provisioning tools.