This position involves responding to taxpayer inquiries regarding tax return preparation, related schedules, and documentation.
It includes resolving account issues, advising on enforcement actions, and handling sensitive case problems requiring special attention.
The role requires analyzing and resolving tax processing issues, adjusting taxpayer accounts, and issuing manual refunds.
Additional duties include performing multiple credit transfers, calculating taxes, penalties, and interest, including restricted interest.
It also involves securing payment of delinquent taxes, ensuring timely filing of overdue returns, and recommending lien or levy actions with supporting documentation for releases.