Support Center Operator
TPI Global (formerly Tech Providers, Inc.)
Birmingham, AL
Apply
JOB DETAILS
LOCATION
Birmingham, AL
POSTED
30+ days ago
Location: Birmingham, AL (Onsite)
Duration: 12+ Months (Contract)
Job Responsibilities
Day-to-day monitoring of the primary SCADA and ancillary systems for health and availability.
Front-line problem resolution and coordination of repairs with Department Personnel and/or other company personnel.
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with the help of Department personnel.
Adhere to all Electronic and Physical access policies.
Knowledge, Skills & Abilities
Ability to apply excellent customer service skills.
Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Working knowledge of Windows-based operating systems is preferred.
Working knowledge of AIX or other UNIX-based operating systems is preferred.
Working knowledge of distributed computer networks is a plus.
Ability to work nights, weekends, and holidays as a part of rotating shifts.
About the Company
T
TPI Global (formerly Tech Providers, Inc.)
Similar Job Searches
Certified Medical Assistant Jobs in Birmingham, ALClinical Assistant Jobs in Birmingham, ALClinical Coordinator Jobs in Birmingham, ALClinical Director Jobs in Birmingham, ALClinical Leader Jobs in Birmingham, ALClinical Liaison Jobs in Birmingham, ALClinical Manager Jobs in Birmingham, ALClinical Services Manager Jobs in Birmingham, ALClinical Specialist Jobs in Birmingham, ALClinical Supervisor Jobs in Birmingham, AL