Sr. Specialist - Application Support N
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Job Description
Inviting applications for the role of Senior Principal Consultant Data Center Operations lead In this role you will be responsible for oversee and optimize our data center operations. The ideal candidate will have extensive experience in managing data center infrastructure ensuring high availability and driving continuous improvement in operational efficiency. This role involves managing a team of data center technicians and engineers coordinating with other IT departments and implementing best practices to maintain and improve data center infrastructure. Responsibilities: - Lead the data center operations team providing guidance training and support to ensure high performance and operational excellence. - Act as the primary point of contact for all data center-related issues and escalations. - Oversee the daily operations of data center facilities ensuring high availability and reliability of all systems. - Manage data center infrastructure including servers storage networking equipment and power/cooling systems. - Ensure adherence to operational standards and best practices. - Lead mentor and manage a team of data center technicians and engineers. - Provide guidance and support for professional development and performance improvement. - Coordinate and manage the team''s daily activities ensuring alignment with organizational goals and priorities. - Lead the response to data center incidents ensuring timely resolution and minimal impact on business operations. - Perform root cause analysis and implement preventive measures to avoid recurrence of issues. - Develop and maintain incident management processes and procedures. - Plan and oversee scheduled maintenance and upgrades of data center infrastructure. - Ensure that all hardware and software components are up-to-date and functioning optimally. - Coordinate with vendors and service providers for maintenance and support activities. - Monitor and analyze data center resource usage ensuring efficient utilization and avoiding over-provisioning. - Conduct capacity planning to support future growth and demand. - Implement optimization strategies to enhance performance and reduce operational costs. - Ensure data center infrastructure adheres to security policies standards and best practices. - Implement and maintain security controls to protect data and systems. - Ensure compliance with regulatory requirements and industry standards (e.g. - ISO 27001 HIPAA). - Develop and implement disaster recovery and business continuity plans for data center operations. - Ensure regular testing and validation of disaster recovery procedures. - Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions. - Work closely with other IT teams business units and stakeholders to understand requirements and deliver solutions that meet their needs. - Collaborate with vendors and service providers to evaluate and integrate new technologies and services. - Communicate effectively with stakeholders providing regular updates on data center operations and performance. - Maintain comprehensive documentation of data center infrastructure configurations processes and procedures. - Generate regular reports on data center performance incidents and operational metrics. - Ensure documentation is up-to-date and accessible to relevant stakeholders.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Dynatrace Certified Associate - DynatraceDynatrace
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Application Support N
Remote Type -
Office
Work Shift -
Flex Time (United States of America)
The approximate annual base compensation range for this position is:
80,000 to 100,000 USD
"Los Angeles, California based candidates are not eligible for this role. Atlanta area candidates are eligible for this role only."
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.