Senior Support Engineer, PSFT

LanceSoft Inc

CA(remote)

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JOB DETAILS

SALARY

JOB TYPE

Full-time

LOCATION

POSTED

12 days ago

Pay rate: $90/hr Title: Senior Support Engineer, PSFT Location: Remote USA Duration: 6 months JOB DESCRIPTION *Can source in Canada as well *MUST HAVE Candadian Payroll experience - please do not apply candidates who do not have Canadian Payrol experience We actively seek an On Demand Primary Support Engineer, Peoplesoft HCM-Canadian Payroll Engineer for remote US location. *** views all employees as partners, and is committed to providing an exciting, participatory, and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment. Position Summary The role of the Sr. Primary Support Engineer is to provide exceptional remote-based support for mission-critical PeopleSoft applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting multiple PeopleSoft modules for our global clients. The role of the Sr. Primary Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, diverse and highly customized environments. Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft HCM – Canadian Payroll applications functionality and high-level technology Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience Provide remote-based functional support for multiple PeopleSoft modules Support client customizations, sharing implementation and best practices advice Develop application break fixes for critical product defects or explain setup changes to fix the issue Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience Education Bachelor or master’s degree in computer science or related field, or equivalent experience Location • US Experience 5+ years relevant PeopleSoft HCM experience, Canadian Payroll is required 5+ years relevant PeopleSoft HCM experience, North American Payroll is required 5+ years direct support of application end-users in a corporate environment A track record of successful roles in several PeopleSoft projects Deep working knowledge and understanding of supporting business processes Analytical, logical problem resolution skills; particularly Payroll problems Knowledge of localizations: architecture, implementation, and key functionality Expertise with PeopleSoft on releases between 8.0 and 9.2, including full life-cycle implementation experience, configuration, and general administration of the application Skills Knowledge of Canadian Payroll required Excellent interpersonal, presentation and communication skills – verbal & written In-depth knowledge of North American US Payroll functionality required; able to run Payroll from end-to-end with an understanding of Tax Setup and Reporting Strong understanding of Payroll Year-End processing Knowledge of Time and Labor requested Knowledge of Global Payroll requested Knowledge of Benefits/HR requested Knowledge of key application functionality, tables, and relationships Demonstrated ability to work independently and as part of a team

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/