Senior Helpers: Operator

We’re seeking a highly driven and operationally skilled Multi-Unit Operator to oversee multiple home services locations or territories. This leader will be responsible for driving revenue growth, managing P&L performance, developing team leaders, and ensuring consistent delivery of high-quality service across all units. Ideal candidates have a strong track record in service-based industries (HVAC, plumbing, pest control, etc.) and know how to scale performance in a people-first business.

Key Responsibilities

• Oversee daily operations across [X] home service locations or territories

• Recruit, train, coach, and manage General Managers, Territory Leads, or Service Managers

• Drive performance to meet/exceed revenue, profitability, and customer satisfaction goals

• Ensure consistency in service quality, safety, and operational standards

• Analyze KPIs, operational reports, and P&Ls to guide decisions and improve outcomes

• Implement systems and processes that support scalable growth and operational efficiency

• Partner with corporate leadership on marketing, staffing, and strategic planning

• Lead by example to promote a culture of accountability, safety, and high performance

• Identify opportunities for expansion, territory optimization, or service diversification

Qualifications

• 3–5+ years of experience managing multiple locations, preferably in a service-based franchise or trades environment

• Strong P&L ownership and business acumen

• Proven ability to lead and develop multi-unit teams

• Experience in residential or commercial services a plus (HVAC, plumbing, pest control, etc.)

• High level of organization, accountability, and leadership presence

• Ability to travel within assigned territory regularly

Bonus Points For:

• Franchise or private equity-backed business experience

• Trade certifications or operational experience in a home services vertical

• CRM or field service management software proficiency (ServiceTitan, Housecall Pro, etc.)

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