Senior Director of Operations

The Senior Director of Operations is a hands-on role that builds and scales the operational backbone required to support commercial growth and long-term expansion. This leader will oversee operational projects and functions spanning from supply chain, fulfillment, service/RMAs, technical operations, IT, and non-clinical operating infrastructure. The ideal candidate brings prior success supporting high-growth commercialization efforts within medical devices or a comparable regulated, product-centric industry, along with strong analytical and cross-functional leadership skills.

Hybrid from Woodbury, MN

• Lead operational initiatives required to support growth across Vios Medical’s commercial lifecycle which includes demand planning, launch readiness, field deployment, service support, and ongoing operational scale-up.
• Build and optimize the systems, workflows, and cross-functional handoffs needed to support increasing customer volume, product complexity, and service delivery requirements.
• Partner with commercial leadership to ensure operational capabilities align with go-to-market plans, implementation timelines, and customer expectations.
• Oversee supply chain planning and execution which includes forecasting inputs, inventory strategy, incoming inspections, procurement coordination, system assembly, vendor management, logistics, and order fulfillment.
• Ensure products, accessories, and operational resources are delivered into the field accurately, on time, and in a cost-effective manner.
• Develop and monitor KPIs related to lead times, inventory health, fulfillment accuracy, supply continuity, and delivery performance.
• Own and improve processes associated with returns, RMAs, repair/refurbishment, replacement, remote monitoring services, and field service coordination.
• Drive turnaround time improvements, better customer communication, and stronger visibility into service and field issue trends.
• Partner with quality, engineering, and technical operations to identify root causes, implement corrective actions, and reduce recurring issues.
• Evaluate alternative strategies for scaling operations which includes insourcing vs. outsourcing, automation opportunities, vendor models, systems investments, and service delivery options.
• Develop business cases and cost/benefit analyses to support executive decision-making and prioritization of operational investments.
• Recommend and implement changes that improve scalability, service levels, margin performance, and overall operational efficiency.

• Own repeatable technical operations processes which include deployments, upgrades, tablet preparation, SIM management, certificate management, production support, and cost monitoring.
• Standardize installation/upgrade handoffs, escalation paths, documentation, tools, staffing logic, and KPIs to scale.
• Partner cross-functionally to separate standardized operations from Research & Development (R&D)/Delivery Operations (DevOps) projects and manage operational impacts of technical changes.
• Support the implementation of internal IT capabilities required to support the delivery and execution.
• Coordinate improvements in operational systems, support models, issue escalation, infrastructure readiness, and process reliability across internal functions.
• Serve as a key cross-functional leader coordinating operational initiatives across commercial, clinical operations, product, engineering, finance, quality, and customer-facing teams.
• Establish operating cadences, dashboards, governance routines, and escalation pathways that improve visibility, accountability, and execution discipline.
• Build, lead, and develop a high-performing operations organization; coach team members and foster a culture of accountability, collaboration, and continuous improvement.
• Create and maintain documentation to comply with various regulations associated with the role and function, including but not limited to FDA and ISO 14385.
• Perform other job-related responsibilities and duties as assigned.

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field.
• 10+ years of progressive operations leadership experience, with scope and level calibration for Director vs. Senior Director.
• Experience supporting high-growth commercialization efforts within medical devices or an equivalent regulated, product-centric industry.
• Demonstrated success leading and scaling operational functions such as supply chain, fulfillment, service/RMAs, technical operations, customer delivery, or similar business-critical areas.
• Experience evaluating operating models and implementing improvements that enhance scalability, service levels, efficiency, and cost performance.
• Strong analytical and financial skills, including experience developing business cases, cost/benefit analyses, and KPI-driven operating reviews.
• Proven ability to lead cross-functional initiatives and influence stakeholders across executive, commercial, clinical, technical, and operational teams.
• Experience building processes, teams, and infrastructure in a fast-paced, evolving, or growth-stage organization.
• Excellent written and verbal communication skills; organized, accountable, and comfortable operating with ambiguity while driving execution.

• Experience in connected medical devices, patient monitoring, digital health, diagnostics, or another operationally complex healthcare technology environments.
• Experience overseeing or partnering closely with IT and technical operations teams.
• Familiarity with operational support models for remote monitoring, virtual care, or service-based healthcare delivery organizations.
• Experience with ERP, CRM, service management, inventory, or other operational systems implementations and optimization initiatives.
• Lean, Six Sigma, or other formal continuous improvement training/certification.

Travel as needed to support business priorities, customer needs, and operational initiatives.

Minimum Salary: $140,967

Maximum Salary: $188,720

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as competitive benefits.

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.