DEPARTMENT 18240 - Central SchedulingLOCATION 350 7th Street North Naples FL 34102WORK TYPE Full TimeWORK SCHEDULE 8 Hour DayABOUT NCHNCH is an independent locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals an alliance of 700 physicians and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized quality health care.NCH is transforming into an Advanced Community Healthcare SystemTM and were proud to Provide higher acuity care and Centers of Excellence Offer Graduate Medical Education and fellowships Have endowed chairs Conduct research and participate in national clinical trials and partner with other health market leaders like Hospital for Special Surgery Encompass and ProScan.Join our mission to help everyone live a longer happier healthier life. We are committed to care and believe theres always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.JOB SUMMARYThe Scheduler is responsible for accurately and timely scheduling patient appointments with the appropriate information obtained. The scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role.ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties may be assigned. · Schedulers inputoutput procedures for various NCH Healthcare System teams. · Obtains appropriate authorization andor pre-certification for referrals from insurance companies notifies patients and physician of referral completion may schedule patient appointment with specialists under instructions of physician. · Ensures benefits & eligibility has been verified for all scheduled patients. · Accurately enters charges for all services performed as necessary. · Accurately enters payment information for each payment collected as necessary. · Examines patient charts for referral authorizations documents and updates medical records as necessary obtains appropriate physician signatures. · Educates patients and practice staff regarding insurance requirements and benefits. · Educates patient to procedural preparation. · Triage incoming calls and route them appropriately utilizing good customer skills. Knowledge of phone system with the ability to use call forward call transfer voice mail etc. · Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorization pre-certifications before the appointed visit. · Prioritize all insurance coverage - primary secondary tertiary etc. Enter properly into demographic record. · Accurately identifies patients using appropriate search methods DOB SSN etc. to identify. · Enter diagnostic specialty and surgical referrals in the automated system. Track the test until results have been signed and dated by providers. Notify patient of test outcome. Close referral in the automated system. · Copies insurance cares and scans into Centricity. Obtain and photocopy all pertinent insurance information other healthcare or financial assistance program documents drivers license etc. · Verifies patient information on file is accurate and updated as per company standards updates patient data when insurance address or other information has changes. Understands when to correct data or create new file. · Inputs data to MTDS to meet FDA required tracking. · Obtain all consents for treatment including forms for the release of medical information and patients acceptance of financial responsibility for all services rendered when applicable. · Completes required Medicare questionnaires ABN Forms for appropriate patients and tests under Medicare guidelines. · Serves as point of first contact for physicians providers nurses regarding surgery scheduling operations. · Accurately and completely processes physicians referrals and orders and enters the tests into NextGen should be well versed with NG templates and ordering. · Maintain patient clinical forms i.e. prescriptions laboratory requisitions etc. for patient pick-up. · Ensures respective patient medical record information all collected forms and photocopied documentation are placed in the patient chart or Next GenEMR in the proper location. · Give Patient standardized preliminary clinical instructions and directions in preparation for a scheduled office visit radiological test or procedure as needed. EDUCATION EXPERIENCE AND QUALIFICATIONS· High school diploma or equivalent required. · 1 years of experience in health related or human service organization preferred. · Familiar with basic medical terminology and medical terminology associated with the specialty business preferred. · Intermediate computer knowledge Uses Microsoft Word Excel Outlook and Windows.