Sales and Service Expert

FULL-TIME

Part-time

LOCATION

12155 Central Ave Chino CA 91710 JOB SUMMARY The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services

The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention

The SSE delivers successful guest and member engagement, and attainment of sales revenue goals

ESSENTIAL DUTIES & RESPONSIBILTIES Guest Experience and New Member On-boarding

Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs

Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals

Ensures all guests are registered through the digital kiosk

Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools

Effectively and professionally enrolls guests using Company sales techniques and protocol

Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests

On-boards new members successfully and assist with all member retention activities in order to drive club profitability

Consistently achieves or exceed personal and team sales goals

Prospecting and Lead Generation

Obtains leads externally from within the community using company provided tools/programs

(i.e

Community outreach/Local Promotions, Corporate Sales on-sites)

Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone

Responsible for effectively setting appointments for all leads and potential new business opportunities

Communicates and promotes local and global marketing campaigns to leads and members

Manages and follows up on leads/new business by using a Lead Management System

Executes daily planner to track and plan for successful lead management and selling activities

Consistently achieve or exceed personal productivity goals

Member Experience

Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention

Ensures members receive a friendly greeting/check-in and prompt attention to their needs

Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content

Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate

Provides a clean, friendly, well-maintained club to members and guests and

Helps new members become comfortable in the club

VARIABLE COMPENSATION:

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans

These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions

ORGANIZATION RELATIONSHIPS Reports to the Sales and Service Manager

Communicates and interacts with club members, prospective members and outside/third party vendors

This position does not have any direct reports

REQUIRED QUALIFICATIONS Knowledge, Skills & Abilities

In-depth knowledge and experience with sales practices and techniques

General understanding of Fitness Industry

Ability to work with computers

Strong interpersonal communication skills

Strong customer service skills

Independent, self-starter with strong organizational skills

Ability to work as part of a team

Ability to operate Point of Sale (POS) System

Knowledge of Membership System software preferred

Minimum Educational Level/Certifications

High School Diploma or GED

Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment)

Bachelor's degree preferred

Work Experience and Qualifications

Prior experience in fitness or retail industry preferred

1-2 years of experience in service sales preferred

Physical Demands/ Environmental Conditions

Ability to work in club office; move about club floors and rooms

Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures

Ability to communicate telephonically with members

Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system

While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts

Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required

Able to work in a loud environment Travel Requirement

Minimum travel may be required for training purpose and lead generation

Disclaimers DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job

This is not intended to be an exhaustive list of all the responsibilities, duties and skills required

The incumbent may be expected to perform other duties as assigned

This job may be reviewed as duties and responsibilities change with business necessity

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives

Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately

Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance

There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked

Benefit eligible team members may also accrue vacation hours

All 24 Hour Team members, and their eligible dependents, receive a complimentary membership

Compensation Summary

All Employees:

Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan

Average of 30 hours or more per week:

Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)

Actual offer may vary from posted hiring range based on location, work experience, and/or education

Pay Range: $16.90 - $16.90

FUNCTIONAL GROUP

Sales