Calendar Management, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Organizational Skills, Plan Meetings, Record Keeping, Retail, Sales Management, Systems Maintenance, Work From Home
We are seeking a remote Client Experience Specialist to support clients through scheduling, coordination, and service-related communication in a fast-paced remote environment. This role is suited to organized, reliable individuals who enjoy working directly with clients in a structured support capacity. This is a remote position with training provided. Candidates located in the Boston, MA area are welcome.
Primary responsibilities include:
- Managing client communications and support requests
- Coordinating schedules and appointment-related tasks
- Assisting with service updates and follow-ups
- Maintaining accurate records and updating systems
- Providing a consistent and professional client experience
Qualifications and attributes:
- Strong communication and organizational skills
- Comfort working in a structured, task-based environment
- Ability to remain responsive and detail-oriented
- Reliable internet connection and a quiet workspace
- Previous experience in customer service, hospitality, retail, administrative roles, or similar is a plus