The Patient Registration Specialist greets patients, conducts registrations, and collects insurance and financial information to ensure accurate billing and reimbursement.
They verify insurance coverage, obtain authorizations, and explain financial policies, assisting with financial counseling and assistance paperwork as needed.
The role involves acting as a liaison among patients, staff, and payors to resolve issues, improve receivables, and deliver excellent service.
The specialist may perform tasks like transporting patients, training staff, or handling valuables, all while maintaining compliance with policies and regulations.
Qualifications include a high school diploma, excellent customer service, multitasking skills, and proficiency with office software.
Experience in hospital registration, medical terminology, and prior authorizations is preferred. Variable hours and on-call duties may be required.