Regional Service Operations Manager

Rivian

El Segundo, CA

JOB DETAILS
SKILLS
Business Performance Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Satisfaction, Leadership, Metrics, On Site Support, Operational Support, Operations Management, Process Improvement, Resource Management, Supplier Relationship Management (SRM), Vendor/Supplier Relations, Willing to Travel
LOCATION
El Segundo, CA
POSTED
Today

The Senior Manager, Regional Field Service oversees regional service strategies and operations, ensuring high performance and exceptional customer experience at service centers.
They build and lead high-performing teams, manage vendor relations, and drive continuous improvement aligned with company standards.
The role involves launching new locations, managing operational metrics, and supporting process improvements across multiple sites.
Candidates need 8+ years of experience in automotive or technical fields, proven leadership skills, and ability to travel regionally.
Responsibilities include operational excellence, resource management, customer satisfaction, and cross-functional collaboration.
Qualifications include strong communication, strategic thinking, and experience in fast-paced environments.
The position offers a competitive salary, benefits, and performance bonuses.

About the Company

R

Rivian