Regional Operations Manager (TLH)

• Serve as the consistent front-facing office presence — greet and assist visitors, clients, and elected officials professionally; ensure continuous front desk coverage and maintain workspace and meeting room readiness during all business hours.
• Oversee daily office opening and closing procedures to ensure readiness and security.
• Manage incoming phone calls and route inquiries appropriately.
• Coordinate all incoming and outgoing deliveries, courier shipments, and food orders.
• Serve as primary point of contact for office vendors (cleaning, HVAC, security, telecom, internet) and manage office and kitchen equipment maintenance and repairs, in coordination with the Real Estate Director.
• Maintain inventory of office, kitchen, and branded supplies using cost-effective vendors; manage parking arrangements for new hires, lobbyists, runners, and interns.
• Runner Program: In coordination with the Director of Operations and Capital Corner Operations Lead, support recruitment, onboarding, scheduling, supervision, and supply management for the office runner program.

• Coordinate complex travel arrangements for lobbyists, consultants, and clients.
• Assist lobbyists with monthly client activity reports and provide research and management support as needed.
• Maintain client contact lists, organize client files, and maintain internal filing systems to ensure compliance with state requirements.
• Support state registration processes, including collecting and notarizing lobbyist oaths.
• Support contract-related processes — including conflict checks, amendments, client onboarding, and terminations — in coordination with the Contracts Team.

• Manage and coordinate lobbyist and conference room calendars, including client meetings, elected official engagements, legislative activities, committee weeks, and session scheduling.
• Support in-office meetings, receptions, and client meals — including catering coordination, room setup, digital displays, and breakdown.
• Coordinate off-site venues, transportation, and logistics for meetings, client events, and legislative activities.
• Monitor and track relevant local and statewide events, conferences, and summits for lobbyist awareness and scheduling.
• Lead or support special projects, including legislative session support and office-wide initiatives.

• Act as liaison between Finance and lobbyists for billing, reimbursements, and expense processing.

• Review, process, and reconcile credit card allocations; submit check requests, track invoices, and maintain supporting documentation consistent with firm policies.
• Actively support Finance and lobbyists in collecting outstanding accounts receivable and ensuring timely payment processing.

• Ability to manage multiple responsibilities and keep work moving.
• Clear and direct communication, both written and verbal.
• Steady, self‑directed work style with a practical approach to problem‑solving.
• Strong project management and research skills.
• Collaborative team player with a proactive approach.

• Bachelor’s degree required; combination of relevant experience and certifications considered.
• 5+ years of progressive operational or business support experience, preferably in government affairs, consulting, or professional services.
• Proficiency in Microsoft Office; experience with Expensify, Salesforce, Canva, or similar platforms preferred.

• Health Insurance Company-paid individual health insurance: CHP in the Tallahassee area or Florida Blue outside the region.
• Optional coverage for Dental, Vision, and Supplemental Insurance
• 401(k) Retirement Plan to help you plan for the future.
• Paid Time Off (PTO): 176 Hours annually (22 days)
• Paid Holidays: Observance of standard federal holidays

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