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Quality Manager

Optical Cable Corporation

Swannanoa, NC

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JOB DETAILS
SKILLS
American Society for Quality (ASQ), Auditing, Calibration, Certified Quality Engineer (CQE), Communication Skills, Computer Skills, Corrective Action, Customer Support/Service, Data Entry, Disciplinary Action, ERP (Enterprise Resource Planning), Failure Analysis, ISO (International Organization for Standardization), Industry Standards, Maintain Compliance, Manufacturing, Manufacturing Methods, Manufacturing Systems, Metrics, Metrology, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, People Management, Performance Reviews, Presentation/Verbal Skills, Process Control Engineering, Process Management, Product Development, Product Management, Purchasing/Procurement, Quality Assurance, Quality Assurance Methodology, Quality Management, Quality Metrics, Reduction of Hazardous Substances (RoHS), Regulatory Compliance, Requirements Management, Resolve Customer Issues, Root Cause Analysis, Sales, Sales Presentation, Statistics, Support Documentation, Team Player, Test & Measurement Equipment, Test Equipment, Training/Teaching, Trend Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Selection, Writing Skills
LOCATION
Swannanoa, NC
POSTED
11 days ago

Basic Function: Plans, implements and manages quality assurance activities in support of the company Quality Management System (QMS) goals and objectives. This includes, but is not limited to, support and participation in product development activities; manufacturing support including oversight of incoming, in-process and final inspection activities; development, maintenance and reporting of quality metrics including trend analysis and statistical analyses. The function also includes root cause analysis in support of failure investigations and the ability to clearly communicate investigation findings and corrective actions to internal and external personnel including suppliers, customers and customer quality personnel. The function includes direct supervision and training of assigned quality technicians and inspectors as well as the management of metrology and related standards for calibration.

Significant Responsibilities

Performs specific job responsibilities:

  • Oversees compliance with the Quality Management System (QMS) procedures and serves as management representative for the ISO program.
  • Maintains appropriate metrics for tracking of key quality indicators using a variety of statistical and analytical tools to evaluate company performance against stated goals and objectives for management reviews and customer presentations as required.
  • Works with product development teams to ensure clarity and definition of product requirements, compliance with stated requirements and provides input to the design team concerning manufacturability and process control considerations.
  • Responds to all enquiries concerning environmental or origin related compliance, such as REACH, ROHS, BAA, TAA, etc.
  • Leads the investigation and resolution of quality assurance issues and concerns related to product realization, customer service/support and documentation. Presents findings and corrective actions as required to stake holders including customer personnel.
  • Manages the RMA process, including maintaining appropriate logs, responding to other department inquires, responding to customers, reviewing warranty claims, and researching and resolving errors.
  • Provides technical direction and oversight of test equipment and procedures.
  • Plans and documents quality related processes and procedures as required to support the QMS.
  • Manages personnel in the Quality Assurance department. This individual recommends training requirements, has the duty to keep the staff at the highest level of skill necessary to meet company needs and objectives, and recommends that personnel be hired or removed from the department. Provides feedback to assigned personnel relative to stated goals and objectives including preparation of performance reviews and, if necessary, administers disciplinary actions.
  • Evaluates new inspection, measuring, and testing equipment and techniques with the goal of providing more efficient procedures for all departments.
  • Works with purchasing during the selection of major suppliers to provide supplier quality audits and other quality data for input in the selection process.
  • Works with suppliers on quality and inspection requirements and procedures.
  • Assists sales as requested on all quality related matters.
  • Oversees the MRB non-conforming product area and works with management to reduce obsolete and defective materials.

Promotes OCC's service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.

Champions OCC's vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.

Minimum Qualifications Required

Education and Experience: Bachelor degree in engineering or related field with five years' experience or an equivalent combination of experience and training. ISO 9001 QMS experience required.

Licensure, Certification, and/or Registration: ISO lead auditor certified. ASQ Certified Quality Engineer or Quality Manager preferred.

Essential Skills, Abilities, and Knowledge

The Quality Manager position requires excellent computer skills and experience using software packages such as Microsoft Office (Word, Excel and PowerPoint), and various data-bases including an ERP system. The candidate must possess excellent mechanical aptitude with a comprehensive knowledge of general manufacturing techniques and systems. This position also requires knowledge of fiber and copper cables, and their systems as well as the associated industry standards for these. Be able to plan and direct investigations of non-conforming product while providing both root cause and effective corrective actions. The quality manager must possess an ability to work in a team environment, provide training, motivation, and evaluation of all quality personnel. They must possess excellent oral and written communication skills with the demonstrated ability to express their self clearly and precisely. They must complete assignments accurately and on time while providing and documenting resolutions to quality related problems.

Working Conditions: While performing this job, the employee is regularly required to stand and must be reasonably ambulatory. The employee must regularly lift and/or move up to 35 lbs. This job requires vision sufficient for completing quality work, reading comprehension and computer use. This work also requires hearing sufficient for normal workplace conversation and training. The noise level in the work environment is usually moderate. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions. Specific vison abilities required by this job include color vision.

Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

About the Company

O

Optical Cable Corporation

Corporate Overview
From the development of our first cables through our current product offering, which ranks among the industry's most comprehensive, Optical Cable Corporation (OCC®) is a company that provides uncompromising product quality and performance, with solutions for a multitude of market applications.

OCC has earned a reputation as an industry leader, an innovator and a designer of some of the highest-performing cabling and connectivity products available. For years, OCC has been internationally recognized for pioneering the design and production of fiber optic cables. Today, OCC is internationally recognized as a leader in engineering and manufacturing a complete line of top-tier cabling and connectivity solutions, including products and solutions suitable for the most demanding applications.

Optical Cable Corporation:
We started by revolutionizing the design of a cable. We evolved to change the way the world communicates.
Founded in 1983, OCC was among the first companies to realize the potential of fiber optics through designing and manufacturing some of the most reliable, rugged and innovative cable products in the world. The U.S. Military needed an extremely strong, lightweight, rugged, and survivable fiber optic cable, able to efficiently transmit previously unprecedented volumes of data in the field. OCC and its engineers were at the forefront of the development of the tight-buffered, tight-bound cable technology that met these criteria. The result: cables that were easy to deploy and performed under the harshest of conditions.

OCC's success in the battlefield provided a foundation for the creation of a broad fiber optic cable offering built on the evolution of our technologies, as well as opportunities to expand our product offerings beyond fiber optic cabling.

OCC has evolved into a world-class provider of a complete line of fiber optic and copper cabling and connectivity products to a broad customer base. While out heritage started with military, our expertise now extends in to the enterprise, broadcast, industrial, harsh environment, and various specialty markets, and reaches worldwide through our network of distributors with customers in more than 70 countries.

The acquisition of two industry leaders enables OCC to easily transition from a leading provider of fiber optic cables to a company offering a complete integrated suite of cabling and connectivity solutions.

Located just outside of Asheville, our North Carolina facility manufactures products using innovative and patented technologies, offering our customers a full range of fiber optic and copper data communication connectivity products. OCC engineers at this facility actively develop products not only to enhance connectivity and networking, but also to establish test and measurement standards for the entire communications industry.

Our Dallas, Texas facility provides OCC with innovative expertise and the capability to manufacture specialty fiber optic connectors and connectivity solutions of military and harsh environment applications. OCC's groundbreaking innovations in hardened connectors have become the standard for field tactical military communications, stadium broadcasts, and critical mining applications.

By expanding our capabilities and product offerings, we have strategically positioned OCC to support our customers' need for increasingly sophisticated communications infrastructure and end-to-end cabling and connectivity solutions. Before being acquired by OCC, each new facility was a world-class technology leader in its own right. Now, together as Optical Cable Corporation, we have become a total cabling and connectivity solutions provider for our customers.

TODAY- Helping the world communicate faster.
Today OCC products are at work from mission critical data center applications to broadcast cables transmitting on location; consistently meeting the demanding survivability standards for the toughest environmental and mechanical stresses. From extreme temperatures to dust, chemicals, and vibration- even in mining applications where installations stretch for miles- OCC products are relied upon time and time again for successful environmental and safety monitoring; equipment control; security; and voice, data and video communications. We are proud that our products provide the conduit that helps businesses, government, and the military communicate with speed and clarity.

OCC's reliable, high-quality, warranted products must meet the company's own tough standards- which are often more stringent that industry standards. We utilize customized and proprietary control and automation systems in our manufacturing processes to meet our precise tolerance and performance levels.

OCC is headquartered in Roanoke, Virginia, and each of our three manufacturing facilities is located in the U.S. OCC's quality-management system and manufacturing facilities in Roanoke, Asheville, and Dallas are ISO 9001:2008 registered, and our Roanoke and Dallas facilities are certified by the U.S. Department of Defense as MIL-STD-790F, a reflection of strict compliance with government requirements.

OCC provides resources to educate engineers, network designers, architects and the industry as a whole on the benefits of emerging cabling and connectivity technologies. Because the best way to maintain our record of performance is to help out customers find the right product for their installation and make sure it is installed flawlessly.

With manufacturing facilities located within the U.S., the company is also seen as an industry and community leader. OCC employees are active and take leadership roles in a variety of industry, professional and community service organizations.

OCC is:
  • Listed on the NASDAQ Global Market (ticker symbol: OCC)
  • ISO 9001:2008 registered, and its Roanoke and Dallas facilities are MIL-STD-790F certified
  • The second largest manufacturer of multimode fiber optic cable for the North American enterprise market
  • The premier manufacturer of ground tactical fiber optic cable for the U.S. military and its allies
  • The holder of many patents for innovative technologies widely used throughout the industry
  • Conscious of its carbon footprint and strives to employ "green" manufacturing techniques in all its manufacturing facilities
  • A leader in technical support and customer service
  • Named 2008 Exporter of the Year (Information Technology/Telecommunications) by ThinkGlobal, publisher of Commercial News USA, the official export-promotion magazine of the U.S Department of Commerce
  • The recipient of numerous certifications, recognitions and awards from the U.S. Department of Defense, the U.S. Department of Commerce, the U.S. Patent Office, the Commonwealth of Virginia, Start-it magazine and the Roanoke-Blacksburg Technology Council
THE FUTURE- It's a new world. OCC is helping it communicate.
The future holds new opportunities, and efficient communication will play a critical role in realizing the promise of a world where connections are more instantaneous, communication is clearer and people are more connected. And OCC will be there.

OCC has pioneered the advent of many innovations that have revolutionized the high-speed data industry.

OCC continues to drive standards for emerging technology such as 10GbE over copper connectivity and cabling, Category 6a cabling standards and Extended Power over Ethernet. Our dedication to designing exceptional fiber optic and copper cable and connectivity components keeps us at the forefront of the telecommunication industry. Gigabit Ethernet, 10 Gigabit Ethernet and emerging technologies, like 40/100 Gigabit Ethernet are placing new stresses on communications systems and presenting new challenges to our industry. OCC is making the most of these opportunities with one of the industry's widest array of structured communications product and solutions. We pledge to stay at the forefront of innovation- keeping pace with the growing demands of an increasingly connected world.

OCC Quality Assurance
Quality is the guiding principle at Optical Cable Corporation. The OCC approach to quality requires each of us, individually and in teams, to understand, anticipate, and surpass the expectations of our customers. Quality demands continuous improvements in all of our processes, products, and services. Our success depends on our ability to learn from past experience, to embrace change, and to achieve the full involvement of all of our employees. The Optical Cable Corporation Quality Management System is certified to ISO 9001:2008, the internationally recognized standard for quality management systems. The company's expertise assures that each customer will receive the highest quality of products and service on each and every product. Optical Cable Corporation is a leading manufacturer of fiber optic cable assemblies and copper assemblies for voice, data and video worldwide. OCC provides connectivity solutions for some of the largest distributors and OEM accounts in the world. We provide both standard and custom solutions for our customer's specific requirements.

Optical Cable Corporation conducts rigorous inspections to ensure the quality and reliability of all of our products. Extensive environmental and mechanical testing is performed on each product type to verify compliance on a continuing basis. Independent testing and verification laboratories continue to verify out compliance to UL, MSHA, and other applicable product standards. If you are an existing customer, you have experienced our rapid delivery, product knowledge, quality assurance, and high level of service. If you are a new customer, give us a call. You will be pleased with our quality.

OCC Warranties
Network integrity is an essential component to modern building infrastructure. Increasingly, more emphasis is being put on installing datacom components that provide both flawless performance and exceptional reliability. OCC recognizes the importance of a reliable, structured communications system and is committed to providing cabling and connectivity solutions that exceed industry standards. By purchasing OCC products, our customers can be assured that they are getting components that are fully warranted by OCC according to the applicable warranty statement. To learn more about OCC's warranty statements, please contact OCC Corporate Headquarters.

INDUSTRY
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WEBSITE
http://www.occfiber.com/