Practice Transformation Coach

Description

What You'll Do

• Serve as a strategic advisor to provider practices, assessing clinical, operational, and financial performance and identifying opportunities for improvement
• Exercise independent judgment in prioritizing practice engagements and determining the most effective intervention strategies based on performance data and business impact
• Develop and lead execution of customized transformation plans to improve quality metrics, operational workflows, and financial outcomes 

• Lead the design and implementation of workflow redesign initiatives, including EHR optimization, clinical documentation, and billing practices 
• Diagnose root causes of quality and financial underperformance and develop targeted, data-driven solutions 
• Provide guidance to providers and care teams to support adoption of optimized workflows and sustainable operational improvements 

• Analyze and interpret complex performance data, including HEDIS, pay-for-performance metrics, and medical cost trends, to inform strategic recommendations 
• Translate data insights into actionable performance improvement strategies tailored to individual practices and market needs 
• Monitor progress against established goals and adjust strategies as needed to ensure performance targets are achieved Cross-Function Leadership & Influence 
• Partner with internal stakeholders across Market Operations, Quality, and Population Health to ensure alignment on performance improvement initiatives 
• Influence provider and practice-level decision-making through data-driven insights, education, and consultative engagement 
• Serve as a key liaison between provider practices and organizational leadership to escalate risks, share insights, and drive alignment 

• Identify trends and systemic opportunities across practices to inform broader market-level or enterprise performance strategies 
• Contribute to the development of best practices, tools, and frameworks that enhance practice transformation efforts across the network 
• Support special projects and strategic initiatives aligned with value-based care performance goals 

Qualifications

• Bachelor’s degree in nursing, healthcare administration, business, public health, or related field, or equivalent combination of education and progressively responsible experience. Equivalent combination of education and progressively responsible experience may be considered 
• 3+ years of analysis or provider/medical operations experience, preferably in the healthcare or managed care industry
• Experience analyzing performance and healthcare data to develop actionable, data‑driven strategies
• Strong understanding of value‑based care models, population health strategies, and healthcare quality improvement frameworks
• Ability to assess quality metrics, cost drivers, and performance incentives to inform operational and strategic decisions
• Ability to influence provider behavior and drive change through consultative, relationship‑based partnerships
• Excellent communication and presentation skills, with experience engaging physicians, care teams, and leadership
• Strong project management skills, including managing multiple initiatives in a fast‑paced environment
• Proficiency with EHR systems and healthcare analytics tools
• Ability to work independently while thriving in a dynamic, evolving environment

• You have a License/Certifications: Licensed Vocational Nurse (LVN), Registered Nurse (RN), or Certified Professional Coder (CPC) license preferred • Certified Professional in Healthcare Quality (CPHQ), Master of Health Administration (MHA), Master of Public Health (MPH), Project Management Professional (PMP), or Lean/Six Sigma (Green or Black Belt)
• Experience working directly with provider groups, physicians, or clinical teams 
• Experience in value-based care, practice transformation, or quality improvement initiatives

Environmental Job Requirements and Working Conditions

• This role operates in a hybrid, field-based environment supporting provider practices across the New York City metropolitan area, including the five boroughs and surrounding downstate regions (excluding upstate New York). 
•  The position requires frequent local travel (approximately 50–70%) using a combination of public transportation and/or other local transit options to conduct onsite coaching, workflow assessments, and performance improvement initiatives across multiple provider sites. Responsible for independently managing practice engagements within a highly dense and complex urban healthcare market.
• When not conducting onsite visits, the role supports remote work, including analysis of performance data, development of practice-specific strategies, and participation in virtual meetings with internal teams and provider partners. 
• The annual total compensation target pay range for this role is: $78,000 - $85,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.