The Operations Manager - Tours supports daily operations of the Tours Department, overseeing experiences like Jurassic Adventure, Movie Sites, and Jungle Expeditions.
They lead, coach, and foster a positive team culture rooted in values such as Aloha and Mlama, ensuring safety, quality, and guest satisfaction.
The role involves managing tour logistics, maintaining safety standards, coordinating with various departments, and enhancing visitor experiences through program development.
Qualifications include 5+ years of leadership in customer-facing environments, strong communication skills, familiarity with fleet and safety standards, and a valid Hawai'i driver’s license.
Physical requirements include outdoor mobility and lifting up to 50 lbs. The position is full-time, on-site, requiring open availability, with no relocation package provided.