The Operations Manager (OM) oversees daily club operations to ensure members receive exceptional service from a friendly, well-trained staff in a clean, safe facility.
Responsibilities include hiring, training, supervising staff across various departments, managing membership issues, updating accounts, and maintaining budgets.
The OM is accountable for achieving revenue goals from retail, supplements, juice bar, and dues growth, with a focus on member retention.
They ensure facility cleanliness, equipment upkeep, and staff performance in customer service, appearance, and safety standards.
The role involves resolving member concerns, monitoring club systems, managing inventory, processing payments, and maintaining compliance.
Qualifications include strong organizational, communication, and leadership skills, proficiency in Microsoft Office, and relevant certifications such as CPR/AED and food safety.
Experience in food/beverage or hospitality is preferred. The position requires flexibility to work days, evenings, and weekends.