PRIMARY FUNCTIONS:
The Nursing Coordinator works with the Nursing Manager and Chief Medical Officer to facilitate access to high-quality, safe, patient-centered medical care for all Neighborhood Health patients regardless of race, age, or ability to pay. The Nurse Coordinator is responsible for the supervision of the site's clinical support staff and performs clinical duties when needed, including triage and high-risk case management.
Demonstrates commitment to Neighborhood Health's mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.
DUTIES/RESPONSIBILITIES:
(Essential Functions)
• Works with a multidisciplinary team, to include the medical provider, behavioral health provider, dental provider, family support worker, referral coordinator, and medical assistant, to provide high-quality, coordinated, and patient-centered primary care. • Supervises, trains, evaluates, and manages schedules of the clinical site's medical assistant team and site's care coordinator. • With the nurse manager, helps plan and coordinate medical assistant training activities. • Facilitates the daily flow of medical care in clinic. • Oversees ordering and maintenance of clinical supplies, onsite medications, and equipment. • Works with the prior authorization coordinator to obtain insurance authorization for patient medications. • Submits prior authorization requests for urgent patient procedures. • Oversees patient safety practices at site to conform with ambulatory standards of The Joint Commission. • Implements Primary Care Medical Home practices at site. • Oversees administration of the Virginia state vaccine program. • Oversees performance and quality of in-house laboratory tests. • Oversees medical provider daily patient schedules, leave requests, and coverage schedules. • Performs clinical duties when needed, including phone or in-person triage, nurse visits for chronic care education and management, and communication of clinical information. • Manages high-risk patient care, including patients with multiple co-morbidities or those at high risk for hospitalization or readmissions. • Reports morbidity and reportable conditions to the local health department. • Along with care coordinators, assists patients in efficiently navigating the healthcare system. • Participates in clinic quality improvement and risk management activities, including data collection, and committee meetings as appointed. • Assists with developing, coordinating, and recommending changes for the improvement of clinical services in the designated site.
OTHER DUTIES:
• Assists with developing, coordinating, and/or recommending improvements in program area. • May be assigned to various projects to advance the development or program area. • May be asked to assist during weekend or evening. • Able to work under minimal supervision. • Other duties may be assigned.
QUALIFICATION/EDUCATION AND/or EXPERIENCE REQUIREMENTS:
• Registered Nurse licensed in Virginia or compact state. • Current Virginia Registered Nurse (RN) license or compact state. • Strong interpersonal communication skills. • Experience within primary care environment, preferably with Federally Qualified Health Center. • Ability to demonstrate commitment to the mission of Neighborhood Health. • Ability to work effectively with a diverse workforce. • Ability to work effectively with diverse and low-income patient population. • Employee development and performance management skills. • Experience with information technology, electronic health records, medical records. • Knowledge of local healthcare environment and capacity to develop partnerships with community partners. • Bachelor of Science in Nursing (BSN) preferred. • Fluency in Spanish a plus.