UMass Memorial Health Nurse Navigator Positions
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Exemption Status: ExemptHiring Range: $78,873.60 - $141,980.80Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community, and each other. And everyone, in their own unique way, plays an important part, every day.
Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers, and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients' families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients.
I. Major Responsibilities:
Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments.
Assists patients in understanding their diagnosis, treatment options, recommended follow-up, and resources available.
Utilizes nursing process to comprehensively assess the patients' physical and psychological status.
Evaluates progress of patients along the continuum and is responsible for professional and personal modifications along with the healthcare team as appropriate. May assist with tracking of post-care patients to ensure post-treatment standards of care are met along with referrals. As necessary, ensures that patients receive clinical satisfaction surveys.
Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team.
Provides patient and family education across the continuum of care and facilitates symptom management.
Provides access to community resources and links to support services such as:
Assists with tracking metrics and quality indicators for diagnosing and treating promptly and effectively. May assist with production of relevant quality improvement reports.
Develops, implements, supports, and/or attends related programs/workshops/seminars/support services, etc.
Utilizes and optimizes data systems to identify and triage patients and track data outcomes.
May assist with calls to Clinic and perform telephone triage within the scope of practice as a licensed registered nurse.
May work across multiple campuses and settings.
Standard Staffing Level Responsibilities:
Complies with established departmental policies, procedures, and objectives.
Attends variety of meetings, conferences, seminars as required or directed.
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and requirements.
Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Bachelor's degree in Nursing.
Current Massachusetts Registered Nurse licensure and registration.
Preferred:
Experience/Skills:
Minimum of 5 years nursing experience.
Excellent teaching, consultation, and customer service skills.
Excellent critical thinking skills.
Demonstrates leadership experience.
Excellent verbal and written communications skills.
Computer literate with knowledge of Microsoft Office products.
Preferred:
Unless certification, licensure, or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a patient care and office environment.
ADDENDUM FOR NURSE NAVIGATOR CANCER CENTER ROLE
Position Summary:
Same.
Major Responsibilities:
Same.
Differences in Qualifications:
Breast Nurse Navigators require accreditation through NAPBC.
Preferred:
Experience/Skills:
ADDENDUM FOR NURSE NAVIGATOR PALLIATIVE CARE ROLE
Position Summary:
Same.
Major Responsibilities:
Same.
Differences in Qualifications:
Preferred:
Preferred:
ADDENDUM FOR NURSE NAVIGATOR ORTHOPEDIC CARE ROLE
Position Summary:
Same.
Major Responsibilities - Differences if an APP is hired:
Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, interactions with post-acute care providers, obtaining imaging studies to identify possible complications, rounding on patient floors, and responding to tasks and triaging patient care or provider issues etc.
Develops relationships with post-acute care providers, including SNF, home health, inpatient rehab. Monitors patients' length of stay, condition, and is the point of contact for patient, family, and providers to assist in ED and readmission avoidance.
Assists in the development of clinical pathways and consistency of the care provided by our providers.
Differences in Qualifications for All Staff:
Preferred:
Preferred:
ADDENDUM FOR NURSE NAVIGATOR ENDOSCOPY (BUNDLE) CARE ROLE
Position Summary:
Same.
Major Responsibilities - Differences if an APP is hired:
Responds to patient/family/provider issues and concerns in timely manner, including but not limited to writing prescriptions, interactions with post-acute care providers, obtaining imaging studies to identify possible complications, rounding on patient floors, and responding to tasks and triaging patient care or provider issues etc.
Develops relationships with post-acute care providers, including SNF, home health, inpatient rehab. Monitors patients' length of stay, condition, and is the point of contact for patient, family, and providers to assist in ED and readmission avoidance.
Assists in the development of clinical pathways and consistency of the care provided by our providers.
Differences in Qualifications for All Staff:
Preferred:
Preferred:
ADDENDUM FOR NURSE NAVIGATOR NEUROLOGY CLINIC ROLE
Position Summary:
Same.
Major Responsibilities:
Same.
Differences in Qualifications:
Preferred:
Preferred:
Preferred:
ADDENDUM FOR NURSE NAVIGATOR STROKE ROLE
Position Summary:
Same.
Major Responsibilities:
Same.
Differences in Qualifications:
Required:
Required:
Required:
Preferred:
Preferred:
ADDENDUM FOR CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) ROLE
Position Summary:
Same.
Major Responsibilities:
Same.
Differences in Qualifications:
Required:
Required:
Preferred: