Member Services Representative, AACU Mortgage Servicing

Summary:

Duration: 3 Months Contract

Work Mode: Onsite

Location: Fort Worth, TX

Responsibilities:

• Set-up new loans in the FICS servicing system
• Handle property tax/insurance policy issues and provide service to members questions regarding their property tax or insurance policy
• Track and log legal documents related to mortgage processing
• Prepare and image documents for record retention
• Provide requested payoffs to members, loan officers, and other lenders
• Review account information with members and request corrections as necessary
• Process legal documents when mortgage is paid in full
• Ensure the security and confidentiality of all account and related information
• Ensure compliance with all applicable laws and regulations including the Bank Secrecy Act
• Perform other duties as assigned

Requirements:

• High school diploma or GED
• Previous customer/member service experience

Preferred Skills:

• College degree in relevant field or equivalent relevant industry experience
• Previous experience handling mortgages
• Previous banking or Credit Union experience
• Experience with Episys
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Strong organizational and multi-tasking skills with attention to detail
• Effective interpersonal and communication skills
• Ability to prioritize work and meet deadlines under high volume pressure
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable company and Credit Union pre-hire compliance checks