Manager, Nanook Technology Support Services

University of Alaska

Fairbanks, AK

JOB DETAILS
SKILLS
Apple Macs, Cloud Computing, Continuous Improvement, Customer Support/Service, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Leadership, Microsoft Windows Operating System, Performance Analysis, Performance Metrics, Service Delivery, Strategic Planning, Technical Leadership, Technical Support, Training/Teaching
LOCATION
Fairbanks, AK
POSTED
Today

Seeking an experienced IT leader to manage the Technology Support Services team supporting university users.

The role involves providing end-user hardware, software, and remote endpoint management, fostering a culture of growth and continuous improvement.

Key responsibilities include strategic planning, cross-unit collaboration, performance monitoring through metrics, and ensuring efficient delivery of IT services that support teaching, learning, and administration.

The ideal candidate has strong leadership, technical expertise in Windows, Mac, and cloud services, and experience with IT service management practices like ITIL.

Qualifications include a master’s degree and 5–7+ years of relevant experience.

This full-time position offers competitive salary, benefits, and opportunities for professional growth.

Application review begins April 10, 2026; apply by April 9, 2026.

About the Company

U

University of Alaska