Temporary, Contractor, Full-time
Application Integration, Application Programming Interface (API), Artificial Intelligence (AI), Communication Skills, Consulting, Data Quality, Database Extract Transform and Load (ETL), Enterprise Applications, Forecasting, Identify Issues, Incident Management, Offshoring, On Call, Operations Planning, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Reconciliation, Retail, Retail Operations, Root Cause Analysis, SQL (Structured Query Language), Secure/SSH File Transfer Protocol (SFTP), Software Administration, Software as a Service (SaaS), Supply Chain Management, Supply Chain Management Software
Location: Los Angeles, CA (Onsite)
Employment Type: C2C
Position Summary
We are seeking a senior L3 Support Consultant with strong retail planning domain expertise and hands-on experience supporting AI-driven merchandise planning platforms. The ideal candidate will provide advanced application support, troubleshoot complex data and integration issues, and ensure the smooth operation of retail planning processes across forecasting, assortment planning, allocation, replenishment, and inventory optimization functions.
Key Responsibilities
- Provide L3 production support for retail planning and forecasting applications.
- Support end-to-end merchandise planning processes including:
- Forecasting
- Open-to-Buy (OTB)
- Assortment Planning
- Allocation
- Replenishment
- Promotions
- Markdowns
- Seasonality Planning
- Investigate and resolve complex production issues involving data, integrations, and application functionality.
- Perform data validation, reconciliation, and root cause analysis using advanced SQL.
- Troubleshoot interfaces, ETL processes, APIs, SFTP/CSV feeds, and downstream integrations.
- Collaborate with business users, offshore teams, engineering, and product teams to resolve incidents and implement long-term fixes.
- Support go-lives, upgrades, performance tuning, and operational readiness activities.
- Create and maintain runbooks, troubleshooting guides, and knowledge articles.
Required Skills
- 10+ years supporting retail planning, merchandise planning, forecasting, or supply chain planning applications.
- Hands-on experience with one or more of:
- Invent.ai / MerchPlan
- RELEX Solutions
- Kinaxis
- Nextail
- Strong retail planning domain knowledge.
- Advanced SQL skills (complex queries, joins, CTEs, reconciliation, performance tuning).
- Experience with ETL processes, APIs, SFTP, flat files, and data integrations.
- Production support / L3 incident management experience.
- Experience supporting SaaS-based enterprise applications.
- Strong troubleshooting and root cause analysis capabilities.
- Excellent communication and stakeholder management skills.
- Willingness to participate in on-call support rotations.
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Learnbeyond Consulting LLC