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IT Help Desk Supervisor

Manson Construction Co.

Seattle, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accounting, Administrative Skills, Analysis Skills, Benchmarking, Billing, Business Support, Construction, Contract Management, Corrective Action, Customer Satisfaction, Customer Support/Service, Data Processing, Dental Insurance, Documentation, Equipment Maintenance/Repair, Financial Audit, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Licensing Compliance, Lift/Move 25 Pounds, Maintain Compliance, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft SharePoint, Order Management, Organizational Skills, Performance Metrics, Physical Demands, Printers, Problem Solving Skills, Procedure Development, Safety/Work Safety, Software License Management, Technical Leadership, Training/Teaching, Vehicle Fleets, Vendor/Supplier Evaluation, Vision Plan
LOCATION
Seattle, WA
POSTED
30+ days ago
Summary:

Manage IT related contracts, work orders, vendors, projects, assets, and audits. Act as lead to the IT Help Desk Coordinator and first point of contact for the IT Department. Log helpdesk service request, maintain the integrity of the IT Departments database, SharePoint site, documentation, analyze and verify invoices for accuracy.

Manson Construction Co. was founded in 1905 as a small pile-driving business supporting the early development of Seattle's waterfront. Today, Manson's legacy of quality marine services continues to grow at locations throughout North America. With more than 800 employees and a large fleet of equipment, Manson supports high-profile marine infrastructure and energy projects across the nation.

Manson Construction represents generations of people, families, and communities whose commitment to success, safety, and ingenuity aligns with our core values: Take care of people; Do the right thing; and find a better way. At Manson, we strive to create an engaging and respectful environment where employees can share their ideas. We recognize that our employees are Manson's number one asset and the reason why we continue to execute benchmark work in the marine construction and dredging industry

Essential Duties and Responsibilities


Act as lead to IT Help Desk Coordinator
Act as Administrator to the IT Director
Provide continuous status information to ensure customer satisfaction
Manage software license tracking, compliance and audits.
Manage hardware and software asset life cycles
Contract Management for IT related equipment and services
Managing work orders with vendors
Act as trainer for IT related systems
Assist IT Director with creating and pulling reports from KACE
Helps establish internal procedures for the IT Department
Manage IT Helpdesk tickets to ensure balanced workloads, performance, escalation and closure
Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.
Establish and implement ITIL standards.
Administration and support of Manson's Cellular devices and their related applications.
Act as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems.
Review invoices for accuracy and code to the appropriate GL code
Log help desk calls and assign to best qualified and available technician.
Understand and support Manson's Vessel operations.
Keep IT Department database up to date, accurate and appropriate files up to date.
Assist with the creation of procedural documentation for the IT Department.
Other duties as assigned by the IT Director


Ensures compliance with Manson's Code of Ethics and Standards of Business Conduct.
Maintain a high standard of ethical behavior, encourages ethical behavior in others, supports ethical decisions and actively seeks appropriate resolution to potential ethical conflicts.

Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment.

Supervisory Responsibilities


Supervises IT Helpdesk Technicians

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.


May require bachelor's degree
Minimum 3 years related experience required.
ITIL Certification required
Accounting experience preferred
Strong customer service skills
Advanced knowledge and proficient use of MS Office Suite
KACE experience preferred

Job Location

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be in office based out of our Seattle Washington location.

Benefits

Manson Construction offers our full-time employees a comprehensive and generous benefits package that is among the best in the industry. Our benefits package includes:


100% paid medical, dental, and vision plans for eligible employees and 80% paid for their families
Paid Time Off (sick, vacation, and holiday)
Generous Retirement Plan: Employees contribute 3% and Manson contributes 7%.
Employee Stock Ownership Plan (ESOP)
Annual discretionary bonus

Physical Demands
Position is primarily an office position, performs work at a desk. The employee is frequently required to sit for extended periods of time. The employee is occasionally required to stand, walk, use stairs, ladders, and step stools and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds. Employee must be able to wear the personal protective equipment (PPE) in order to conduct job site visits (hard hats, personal floatation devices, safety glasses, gloves, safety-toed shoes, respirators, etc.), and able to navigate stairs, ladders and gangways, board, work on and disembark floating vessels and structures.

Manson Construction Co. is an Equal Opportunity Employer, including disability and veteran status. Manson is a Drug-Free Workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@mansonconstruction.com.

Manson Construction Co. is an Equal Opportunity Employer. We recognize that a diverse work force is a strong work force. In order to provide equal employment opportunities to all qualified people without regard to race, color, religion, sex, national origin, citizenship status, age, ancestry, physical or mental disability, marital status, sexual orientation, pregnancy, childbirth or related medical condition, gender identity, genetic information, protected veteran status, or any other trait or status protected by applicable federal, state or local law. Manson agrees to recruit, hire, train, and promote persons in all job titles, without regard to race, color, religion, sex, national origin, citizenship status, age, ancestry, physical or mental disability, marital status, sexual orientation, pregnancy, childbirth or related medical condition, gender identity, genetic information, protected veteran status, or any other trait or status protected by applicable federal, state or local law.

About the Company

M

Manson Construction Co.