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Information Technologist (IT)

Network Runners

Ft. Sill, OK

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Applications Security, Asset Management Software, Audiovisual, Business Performance Management, Capability Maturity Model Integration (CMMI), Change Requests/Orders, Communication Skills, Computer Hardware, Computer Science, Computer Security, Computer Software, Computer Systems, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Email Management/Administration, Email Technology, File Management, Government, Hardware Repair, Homeland Security, ISO (International Organization for Standardization), ISO 14001, ISO 9001, ISO/IEC 20000, Identify Issues, Information Technology & Information Systems, Installation Software, International Electro-Technical Commission (IEC), Laptop PC, Lift/Move 50 Pounds, Local Area Network (LAN), Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Network, Microsoft Windows Operating System, Microsoft Word, Network Administration/Management, Network Connectivity, Network Operating Systems, Operating Systems, Presentation/Verbal Skills, Printers, Secret Clearance, Security Patches, Small Business, Software Administration, System Test, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Technical Writing, Testing, United States Air Force (USAF), United States Army, United States Coast Guard (USCG), United States Department of Defense (DoD), United States Navy (USN), Videoconferencing, Wide Area Network (WAN), Writing Skills
ADDITIONAL COMPENSATION
competitive salary
LOCATION
Ft. Sill, OK
POSTED
13 days ago

Information Technologist (IT)

Clearance: **Must have an Active SECRET Clearance**

Position Description:

Network Runners is seeking Information Technologists (IT)  to support the United States Army Fires Center of Excellence (USAFCoE), Enterprise Performance Management (EPM) office. The Information Technologist (IT) will provide technical and administrative coordination of all customer and Contractor generated IT work orders through the work order system, which is currently Army Enterprise Service Management Platform (AESMP).

Duties and Responsibilities:

  • Provide client administration for Microsoft desktop and laptop systems, including registering devices in the installation software/asset management application.
  • Establish, maintain, and delete Microsoft Intune accounts and troubleshoot client systems.
  • Troubleshoot and resolve user or client application and configuration problems by phone, remote control, and on‑site visits.
  • Maintain local operating systems and client application software to current Army configuration, service pack, patch, and security standards.
  • Perform desktop baseline and email troubleshooting and coordinate standard system image configuration changes.
  • Install, configure, and maintain desktop applications; configure standard Army application systems and authorized commercial or government client software.
  • Perform commercial hardware repair on computer systems and assist system administrators with testing of client applications and security patches.
  • Create and update documentation such as continuity books and prepare technical documentation and configuration change requests.
  • Use the Army Enterprise Service Desk system to create, modify, update, and resolve incident tickets; communicate clearly with technical and non‑technical users at all levels.
  • Provide daily on‑site tier‑one support for installed classroom audiovisual equipment, including TEAMS video conferencing in Fires Classroom Program classrooms.

Required/Desired Skills and Experience:

  • Associate’s degree in information systems/computer science or a related field, or three (3) years of technically related field experience in desktop support or network administration.
  • At least two years of client support experience in a Microsoft Windows‑based environment and ability to maintain Computing Environment training as the command migrates to newer releases.
  • Experience providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using Microsoft 365 applications (e.g., Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, Access).
  • Strong troubleshooting skills and experience resolving desktop issues; knowledge of PC imaging, connectivity, remote printer setup, and troubleshooting email systems.
  • Ability to diagnose and resolve computer hardware/software issues remotely and implement system security (manage passwords, establish user/group accounts, manage file permissions).
  • Effective written and verbal communication skills; ability to communicate technical information to non‑technical users and work well with others.
  • Understanding of LAN/WAN/Internet connectivity and advanced knowledge of TCP/IP protocols.
  • Must obtain and maintain Computing Environment training for operating systems and security tools.
  • Ability to lift/carry equipment up to 50 pounds and support on‑site audiovisual tasks as required.
  • SECRET clearance required.

Type of Job: Full Time
Salary: Competitive Salary
Attractive Benefits Package: Medical, Dental, Vision, 401K, HSA/FSA, LTD/STD, PTO, Federal Holidays
Work location: Primary work location at Fort Sill, Oklahoma; may require occasional support at Fort Hood, Texas, or at a contractor site as workload permits.

Company Description:

Network Runners, Inc. is an Information Technology Solutions Company - providing innovative IT solutions and organizational support within the DOD and the Civil sector. Our largest presence is in the U.S. Army, U.S. Air Force,
U.S. Navy, DHS/USCG, DHS/S&T, USSTRATCOM etc., providing Information Technology and Organizational Support solutions. Today, NRI’s experienced, and highly qualified team members are in nearly a dozen cities nationwide. We are recognized for our value, ingenuity, and mission focus. Headquartered in Sterling, Virginia, NRI is an established CMMI Maturity Level 3 and ISO 9001: 2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 14001 Certified Small Disadvantaged Woman Owned Small Business.
Network Runners, Inc. (NRI) is an equal opportunity employer. NRI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, ethnic or national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. NRI conforms to the spirit as well as to the letter of all applicable laws and regulations.

About the Company

N

Network Runners

Network Runners Inc. (NRI) became a growing Technology Consulting Services company serving the Commercial and Federal market space in 2009. While continuing to serve its original Commercial clients, our largest presence is now in the Civil and Department of Defense agencies; providing Information Technology and Organizational Support solutions to the: U.S. Marine Corps, U.S Army, U.S. Navy, Joint Agencies, DIA, USDA/NIFA, USDA/FNS, USDA/FSIS, USDA/FSA, BPD, BFS etc. Today, NRI’s, experienced and highly qualified team members, are located in nearly a dozen cities nationwide. Manoj and Preeti Bhatia founded NRI with the single goal of bringing value based innovative information technology solutions to Federal and commercial clients. They identified NRI’s core values – Integrity, Respect, Trust, Accountability, and Responsibility. NRI takes these values seriously and has inculcated them in to every staff member; as well as into our routine business practices.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2000