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HVAC Service Coordinator

Synerfac Technical Staffing

West Chester, PA

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JOB DETAILS
SKILLS
Administrative Management, Administrative Skills, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Equipment Maintenance/Repair, Establish Priorities, HVAC, Maintenance - HVAC, Maintenance Services, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Multitasking, On Site Support, Order Management, Organizational Skills, Preventative Maintenance, Project Start-Up, Project Tracking, Sales, Sales Management, Sales/Support Engineering (SE), Spreadsheets, Startup, System Start-Up, Team Player, Time Management, Web Site Monitoring
LOCATION
West Chester, PA
POSTED
5 days ago
Job Description:

Our client is a leading provider of specialty commercial and industrial HVAC equipment and services. Located in West Chester, PA, we serve customers throughout the Tri-State area (Pennsylvania, Delaware, and New Jersey). The HVAC Service Coordinator for service agreement & equipment startups is a critical role responsible for ensuring these two critical areas run smoothly and support multiple service areas and sales offices.

* Acting as the primary point of contact for the service department, delivering exceptional customer service through phone and email communications
* Learning or honing your skills to assess situations and provide excellent service to our extensive customer base
* Coordinator of the field service technicians
* Liaise between company departments to work through service requests & inquiry
* Building professional working relationships with our customer base & manufacturers
* Working closely with the Service Administrator & Service Manager
* Effectively prioritize service requests for customers, service account managers, and equipment sales engineers based on urgency and specific customer needs
* Generate work orders in FACTS for customers requiring repair services, preventative maintenance, warranty claims, and equipment startups
* Coordinate the day-to-day operations of the service technician team. This includes efficiently receiving information, scheduling, and promptly dispatching technicians for every service work order.
* Regularly update and maintain service startup and preventative maintenance spreadsheets
* Organize and maintain an accurate filing system in Microsoft Outlook, ensuring all emails are properly filed in their corresponding job folders, and efficiently manage work orders in SharePoint/Egnyte
* Reviewing and finalizing technician field repair workorders each morning. Compile necessary information needed to provide a full update to the customer
* Submitting labor warranty claims into the manufacturer's warranty portal and tracking project progress to ensure timely resolution
* Coordinate & schedule follow up to workorders that require replacement parts, incomplete service, and ongoing equipment start up projects
* Ordering and receiving service parts through our Parts team & equipment manufactures
* Collaborate with other departments to ensure seamless coordination of our service team
* Provide support to the service account managers




Job Requirements:

* MUST HAVE experience/knowledge in Commercial/Industrial or Residential HVAC, or a related field
* 3+ years of experience in a HVAC Coordinator/dispatch role or a similar administrative position
* Strong track record of dependability, adaptability, and effective teamwork
* Strong ability to collaborate and communicate effectively across all levels of the organization
* Proficient working with computer applications including but not limited to Microsoft Office Suite, SharePoint, Egnyte, and FACTS with the ability to quickly adapt to new software and online systems
* Ability to learn and navigating equipment manufacture warranty processes effectively
* Proven ability to effectively manage multiple priorities, coordinate technicians, and handle administrative duties in a fast-paced, dynamic environment
* Utilizes exceptional organizational skills to ensure timely and efficient completion of tasks
* Operate well in high stress situations dealing with customers and emergencies
* Committed to continuously developing and enhancing their skills

About the Company

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Synerfac Technical Staffing