Administrative Skills, Brochures, Calendar Management, Campaigns, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, English Language, Multilingual, Online Chat, Plan Meetings, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Short Messaging Service (SMS), Spanish Language, Time Management, Video Chat, Webinar, Writing Skills
Title Information
Assistantship Title
Graduate Assistant
Job Class Code
10096
FLSA
Exempt
Minimum Qualifications
1. Currently admitted tothe Graduate School
2. Be in good academic standing
3. Be registered full-time for the respective semester (nine semester credit hours during the fall
semester, nine semester credit hours during spring semester, three semester credit hours during the summer session(s)), or in the required number of semester credit hours to fulfill the only remaining requirements on the degree plan.
Position Information
Posting Number
A1345
Working Title
Graduate Assistant - Graduate Recruitment
Location
Brownsville, Texas
College
N/A
Department
Graduate Recruitment
Division
Division of Strategic Enrollment and Student Affairs
FTE
.5
Scope of Job
JOB DESCRIPTION
We are seeking a highly motivated and enthusiastic Graduate Assistant to join our team and assist with our graduate recruitment efforts. As a Graduate Assistant, you will play a crucial role in attracting and advising prospective students about our graduate programs. Your primary responsibility will be to provide excellent customer service by answering inquiries and guiding prospective students through the admission process, requirements, and career outlook with a graduate degree. You will interact with prospective students via phone, email, text message, live chat, and video.
DUTIES
- Provide exceptional customer service to prospective graduate students by promptly responding to inquiries via phone, email, text message, live chat, and video.
- Assist prospective students with questions regarding the admission process, requirements, deadlines, program details, and career opportunities associated with our graduate programs.
- Maintain a thorough knowledge and understanding of all graduate programs offered, including program prerequisites, curriculum, faculty, and any program-specific requirements.
- Effectively communicate the benefits and advantages of pursuing a graduate degree at UTRGV, highlighting unique features and opportunities.
- Coordinate and schedule appointments and information sessions for prospective students, ensuring a seamless and positive experience.
- Collaborate with the Graduate Recruitment team to organize and participate in recruitment events, such as graduate fairs, information sessions, and webinars.
- Assist in the development and enhancement of recruitment materials, including brochures, presentations, and website content.
- Maintain accurate records of prospective student interactions and inquiries using the appropriate customer relationship management (CRM) tools.
- Assist with other graduate recruitment duties as assigned, which may include data entry, administrative tasks, or support during recruitment campaigns.
Discipline Specific Required Qualifications
OTHER REQUIREMENTS- Must be a full-time graduate student
- Strong communication skills, both verbal and written, with the ability to effectively interact with diverse individuals.
- Excellent customer service skills and a passion for helping others.
- Must be able to work independently with little supervision.
- Be able to work in-person on the Edinburg Campus between the hours of Monday-Friday 8:00 AM - 5:00 PM.
- Flexibility to work occasional evenings or weekends, as required by recruitment events.
Preferred Qualifications- Bilingual (English/Spanish) preferred.
- Customer service experience preferred.
Salary
Number of Vacancies
2
Desired Start Date
02/10/2025
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Open Date
01/26/2026
Special Instructions to Applicants
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of BirthSocial Security Number
GenderEthnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
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The University of Texas Rio Grande Valley