General Manager

At Chick-fil-A, the General Manager position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

We are seeking a highly motivated and people-focused leader who is passionate about operational excellence, team development, and creating an exceptional guest experience. The ideal candidate is a strong communicator, thrives in a fast-paced environment, leads with accountability and servant leadership, and has the ability to develop high-performing teams while driving business results. We are looking for someone who is organized, proactive, solutions-oriented, and committed to upholding the values and culture of Chick-fil-A every day.

General Manager Responsibilities:

• Oversee daily restaurant operations to ensure excellence in food quality, cleanliness, speed of service, and guest experience
• Lead and develop Front of House and Back of House leadership teams
• Manage staffing needs including recruiting, interviewing, hiring, onboarding, and retention efforts
• Drive operational performance and accountability through coaching, goal setting, and follow-up
• Ensure labor, food cost, and operational metrics are managed effectively
• Maintain a positive, high-performance culture aligned with Chick-fil-A values
• Oversee scheduling and deployment to ensure proper staffing levels during all shifts
• Train and develop leaders and team members to support growth and succession planning
• Ensure compliance with all Chick-fil-A standards, food safety procedures, and health regulations
• Analyze business performance and identify opportunities for operational improvement
• Support and execute catering, marketing, and community engagement initiatives
• Lead by example in professionalism, hospitality, and servant leadership
• Manage conflict resolution and team member accountability in a professional and timely manner
• Collaborate with the Operator to execute vision, strategy, and long-term business goals
• Ensure systems and processes are in place to create consistency across all areas of the business
• Monitor guest feedback and implement solutions to improve the overall guest experience
• Foster a culture of teamwork, communication, and continuous improvement throughout the restaurant
• Responsible for working with the Training Director to ensure eRQA’s and Safe Daily Critical’s are done daily 

Benefits: 

• Free meal while working and discounts when you are not on shift
• Flexible scheduling (and closed on Sundays)
• Medical Benefits- We offer a variety of Medical, Dental, and Vision benefits packages
• 401k with a match
• Paid time off
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Opportunity for advancement as we promote leaders from within

Qualifications: 

• 4+ Years of recent Restaurant Management experience 
• Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy, and professionalism
• A passion for people and service
• Able to lead, coach and delegate a team of individuals in a fast-paced environment
• Able to make quick decisions with the restaurant's best interest in mind
• Ability to develop others
• Eagerness to learn and improve yourself
• A commitment to quality in everything you do
• Open Availability

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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